Shivani Negi
New Delhi
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 5+ years of experience and take on challenging new role.
Overview
7
7
years of professional experience
Work History
Client Success Manager
TravelPlus
05.2023 - Current
- Responsible for building and nurturing long-term, strategic relationships with high-volume clients, including Policy Bazaar, Adani Enterprises, Zepto, TVS , Leap finance and many more.
- Regularly visit corporate clients' regional offices to establish in-person connections, gather valuable feedback, and ensure their seamless experience. Swiftly address any challenges they may encounter, prioritizing effective solutions to enhance overall satisfaction and partnership longevity.
- Act as the main point of contact for these valued clients and collaborate closely with internal teams to ensure their satisfaction and success.
- Track and analyze key account metrics to identify growth opportunities and areas for improvement.
- Proactively address corporate concerns and provide effective solutions to meet their unique requirements.
- Create and deliver Performance and Quarterly Business Review (QBR) reports to our corporate clients, assisting them in enhancing their future travel planning and budgeting.
- Provide product demos and presentations for our two core offerings: a mobile app designed for employees and a web portal app customized for admins.
Deputy Manager
TravelPlus
06.2022 - 05.2023
- Managed a team of 10 people while overseeing a portfolio of 2 crore with 25 accounts.
- Cultivate and maintain strong relationships with 25 key accounts, understanding their needs and preferences to deliver tailored solutions.
- Collaborate with internal stakeholders to streamline processes, resolve operational challenges, and enhance service efficiency.
- Providing direction, guidance, and support to team members to ensure they perform effectively and achieve their objectives. This involves setting clear expectations, delegating tasks, and fostering a positive work environment.
Customer Success Specialist
TravelPlus
08.2021 - 06.2022
- Maintained communication with clients through email, phone calls, and meetings. Providing support to clients with inquiries, requests, and solving issues.
- Assisting senior account managers or sales representatives in preparing proposals, presentations, and contracts for clients. Learning sales techniques and strategies to contribute to revenue generation efforts.
- Collaborating with internal teams such as sales, marketing, and operations to support client needs and initiatives. Assisting in coordinating efforts to deliver seamless experiences for clients.
Senior Sales and operation executive
Dook International
05.2018 - 05.2021
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieved sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Identified customer needs by asking appropriate, open-ended questions.
- Developed interpersonal, speaking and listening skills from talking with both customers and upper management.
Internship Trainee
Cox and Kings Private Limited
05.2017 - 07.2017
- Answered phones, provided information and took messages.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Participated in cross-functional team-building activities.
- Developed and maintained courteous and effective working relationships.
- Maintained consistent attendance and punctuality.
- Carried out day-day-day duties accurately and efficiently
Education
Postgraduate Degree - Marketing/Marketing Management, General
Institute of Management Technology, Ghaziabad
2022
Bachelor's degree - Tourism and Travel Services Management
Amity University Delhi
2018
Higher secondary - Sciences, General
Greenway Modern School
2014
Skills
- Account Management
- Data Analytics
- Training and mentoring
- Growth Strategies
- Team Leadership
- Report Analysis
Timeline
Client Success Manager
TravelPlus
05.2023 - Current
Deputy Manager
TravelPlus
06.2022 - 05.2023
Customer Success Specialist
TravelPlus
08.2021 - 06.2022
Senior Sales and operation executive
Dook International
05.2018 - 05.2021
Internship Trainee
Cox and Kings Private Limited
05.2017 - 07.2017
Postgraduate Degree - Marketing/Marketing Management, General
Institute of Management Technology, Ghaziabad
Bachelor's degree - Tourism and Travel Services Management
Amity University Delhi
Higher secondary - Sciences, General
Greenway Modern School
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