Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Shivani Negi

New Delhi

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Hybrid

Summary

Dedicated customer service representative with proven expertise in problem solving and effective communication. Skilled in managing customer inquiries and enhancing satisfaction. Committed to delivering high-quality service and maintaining customer loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

infoneoo
New Delhi
09.2025 - Current
  • Handled customer complaints effectively, ensuring timely resolutions and maintaining customer loyalty.
  • Resolved customer inquiries regarding products and services, contributing to increased customer satisfaction.
  • Processed orders and returns through company systems for efficient transaction management.
  • Collaborated with team members to enhance service quality and foster a supportive work environment.

Customer Service Representative

Pace Setters Solutions Pvt. Ltd.
New Delhi
12.2024 - 09.2025
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Computer Applications - Computer And Information Systems

IGNOU
New Delhi
07-2026

Skills

  • Customer service
  • Customer relationship management
  • Data analysis
  • Problem solving
  • Time management
  • Multitask management
  • Team collaboration
  • Effective communication
  • Communication skills

Timeline

Customer Service Representative

infoneoo
09.2025 - Current

Customer Service Representative

Pace Setters Solutions Pvt. Ltd.
12.2024 - 09.2025

Bachelor of Computer Applications - Computer And Information Systems

IGNOU
Shivani Negi