Shivani Pabati
Goregoan (W)
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Maintaining relationships with clients by providing support, information, and guidance. Contributes to team effort by accomplishing related results as needed Committed to utilizing my skills to further the mission of a company. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Grassroot Properties
Mumbai
09.2023 - Current
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Implemented new processes and procedures as needed.
- Maintained records of employee performance reviews.
- Created and maintained a positive work environment for employees.
- Facilitated communication between senior management and staff.
- Promoted a culture of collaboration within the team.
- Organized team meetings to discuss progress and challenges.
- Delegated work assignments and prioritized tasks.
- Set goals for performance and deadlines to comply with company plans and vision.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Led regular team meetings to communicate current business trends and relevant updates.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Team Leader, Sales Operations
Delta House (Horizon Financial & Properties Advisers Pvt Ltd)
Mumbai
09.2020 - 09.2023
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Supervised labor costs and departmental expenses to remain in line with budget.
- On-boarding new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members
- Conducting final meeting to change prospect into buyer
- Interacting with the clients and channel partners on a regular basis & providing
- Handling team of 15 Members (Which includes (SM/ASM/Telecallers)
- Working with different department to improve the efficiency & overall service delivery
- Provided daily direction and guidance to team members in Sales Operations.
- Analyzed data to identify trends in customer behavior and preferences.
- Maintained accurate records of customer orders, invoices, and payment information.
Tele Marketing Executive
Ambuja Cements
Mumbai
02.2020 - 08.2020
- Explaining product as well as answered questions and addressed concerns of customers
- Cold calling to the existing dealers
- Follow-up with the dealers Business Co-coordinating
- On boarding new vendors & clients for the new product (Coolwalls)
- Arranging Team Sales Engineers / Sales Officer's site visit for new vendors & clients
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Troubleshot problems for callers and helped independently resolve common issues
Business Development Executive
Square Yards
Mumbai
04.2019 - 06.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Completed and submitted monthly reports to support executive decision making
- Identified revenue opportunities by collaborating with distribution partners
- Capitalized on industry and marketplace trends to strategical solutions and enhance business operations
- Negotiated and closed long-term agreements with new clients in assigned territory
- Collected data and performed customer needs analysis
Tele-Calling
Freelancer
Mumbai
12.2017 - 03.2019
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service
- Handled inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments
- Sourced and pre-qualified leads and identified new business opportunities by dialing outbound calls to build partnerships and achieve sales quota
- Cold Calling / Generating Leads
- Fixing Appointments for site visits
- Clients:- Larsen & Toubro-Emerald Isle Peninsula Land- Celestia Spaces Lodha- BigWin (NRI Calling) Kanakia Maimi, Rain Forest
- Omkar Developers Altamonde, Signate, Lawns & Beyond, The Bliss collection
Education
SSC -
Bangur Nagar Vidhya Bhavan
B.Com -
Tilak Maharashtra Vidyapeth
Skills
- Excellent Communication Skills
- Industry Expertise
- Multitasking Skills
- Excellent Customer Service Skills
- Team Handling
- Leadership
- Workload Management
- Remote Team Management
- Performance Coaching
- Performance Appraisal
- Operational Excellence
- Project Planning
- Business Development
- Revenue Forecasting
Personal Information
Date of Birth: 09/03/94
Languages
- English, Very good command
- Hindi, Very good command
Awards
Best Promising Award, Horizon / Delta, 2020-2021
Timeline
Team Leader Manager
Grassroot Properties
09.2023 - Current
Team Leader, Sales Operations
Delta House (Horizon Financial & Properties Advisers Pvt Ltd)
09.2020 - 09.2023
Tele Marketing Executive
Ambuja Cements
02.2020 - 08.2020
Business Development Executive
Square Yards
04.2019 - 06.2019
Tele-Calling
Freelancer
12.2017 - 03.2019
SSC -
Bangur Nagar Vidhya Bhavan
B.Com -
Tilak Maharashtra Vidyapeth
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