Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline

Shivani Pandey

Process Associate
Kolkata,West Bengal

Summary

A dynamic and a career driven Process Associate with an impeccable learning skill, possessing the ability to contribute to a company at both strategic and operational level. Looking for roles where my solution oriented approach and excellent communication skills can be optimized to make significant contribution to multiple projects with minimal supervision.

Overview

17
17
years of post-secondary education
2
2
years of professional experience

Work History

Process Associate- Record to Report

Capgemini, India
Kolkata, West Bengal
11.2020 - Current
  • Working for an exceptional label, and ensuring quality performance on day to day basis by executing critical tasks related to reconciliations.
  • Efficient in month end activities as well as carried out year end closing for a series of different accounts and ledgers.
  • Preparing SOP's for the prevailing processes and creating new SOP's which are constructive and elaborative after successful downloads from clients.
  • Preparing reports based on daily, weekly and monthly analysis of the transactions for the period, which are specifically needed for upcoming reconciliations and assessments.
  • Performed specific assessments of trial balances to evaluate conformance with quality standards of the ledgers created.
  • Thorough knowledge of Bank GL's, specifications and Direct debit closings which has helped in recognizing the nature of transactions and thus ensured timely completion of activities.

Process Associate- Procure to Pay

Genpact India Ltd
Kolkata, West Bengal
09.2019 - 10.2020
  • Worked in UK wing for a renowned UK brand and handled all kinds of payment activities in SAP.
  • Handled the end to end procedure of Direct debits,including invoice processing, reconciliations and clearing of balances for 24 different business units.
  • Bank reconciliation by closing off the debited items and connecting directly with the General ledger team to close off refunds/rejects and rebates.
  • Effectively managed daily client calls and supplier queries,and resolved multiple cases by analyzing feedback, observing consumers and collecting surveys.
  • Attended regular meetings for important improvement and implementation procedures, thereby presenting ideas to encourage smoother procedures, more efficient workflow and overall business growth.
  • Weekly and Daily MIS presentations for various process reports with data analysis which helped the management in finding points with making key decisions.

Education

Bachelor of Commerce - Finance And Accountancy

Marwari College, Ranchi University, Ranchi
05.2013 - 06.2016

GPA: 62.03

  • Majored in Accountancy and Banking
  • Minored in Economics

Higher Senior Secondary - Commerce

Surendranath Centenary School, Ranchi
05.2011 - 04.2013
  • Graduated with 80.4% after scoring 91 in Accountancy.
  • Coursework in Accountancy, Business Studies and Economics.
  • Elected to head a group of 10 students for Inter School Tax Assessment seminar in 2012.

Senior Secondary Education - Basic Education

Carmel School, ICSE, Ranchi
11.1998 - 03.2011
  • Graduated with 85.2%
  • Awarded Best Speaker in 5 challenging competitions which were held on inter and intra school levels.
  • Member of a brainstorming group which also ensured participation in each and every co-curricular activities to enhance the creativity skills.
  • Elected to lead for a great group of students to an Intra-school competition in 2010.
  • Elected Captain in the school days, which has helped me lift up my communication and presentation skills to a top notch.

Skills

Ability to prepare reports with all customization needed

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Accomplishments

  • Documented and single handedly resolved all the transactions related to Direct debit reconciliations which were pending over the period of 3 months.
  • Collaborated with team of 7 members in the development of a procedure to check Duplicate Payments.
  • Used Microsoft Excel to develop weekly reporting to keep the closing balances in check.
  • Awarded as the most dedicated employee twice, for completion of assigned activities way before the SLA and for actively managing the activities in critical times with low attendance.
  • Awarded as a star performer by the client for handling end to end activities of Invoicing and payments which helped resolve a great number of pending cases.
  • Managed closing of various issues raised by suppliers without missing nay TAT and ensuring quality response at the same time.

Software

SAP, Oracle and MS Office

Interests

Banking, Finance and Accounting

Timeline

Process Associate- Record to Report - Capgemini, India
11.2020 - Current
Process Associate- Procure to Pay - Genpact India Ltd
09.2019 - 10.2020
Marwari College, Ranchi University - Bachelor of Commerce, Finance And Accountancy
05.2013 - 06.2016
Surendranath Centenary School - Higher Senior Secondary, Commerce
05.2011 - 04.2013
Carmel School, ICSE - Senior Secondary Education, Basic Education
11.1998 - 03.2011

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Shivani PandeyProcess Associate