Shivani Patel
Anand
Summary
Dynamic professional with extensive experience in childcare and customer service, notably at Best Buy. Proven ability in activity coordination and lesson planning, fostering child development while ensuring safety protocols. Recognized for exceptional customer engagement and effective communication, enhancing overall satisfaction and operational efficiency.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
2026
2026
years of post-secondary education
Work History
Childcare Provider/Assistant Sunday School Teacher
First United Methodist Church
Hudson
01.2001 - 05.2016
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Administrative Assistant/Commercial Lines Underwriting Assistant
Acadia Insurance
Marlborugh
03.2003 - 06.2010
- Managed daily office operations and ensured smooth workflow for all departments.
- Assisted in scheduling meetings and coordinating travel arrangements for executives.
- Prepared and maintained accurate records for correspondence and reports.
- Organized company events and meetings, ensuring all logistics were handled effectively.
- Maintained office supplies inventory, ordering replacements as needed to prevent shortages.
- Supported financial operations by processing invoices and tracking expenses timely.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Customer Service/Head Cashier
Best Buy
Framingham
03.2000 - 05.2003
- Managed cash register operations and balanced cash drawers daily.
- Trained and mentored new cashiers on best practices and procedures.
- Assisted customers with purchases and provided product information.
- Processed returns and exchanges while adhering to store policies.
- Maintained cleanliness and organization of checkout areas at all times.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Monitored inventory levels at the cash register to prevent stock shortages.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Customer Service/Customer Service Cashier
T J Maxx
Framingham
05.1999 - 02.2000
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately at the cash register.
- Managed cash handling and balanced registers at shift end.
Education
Bachelor of Business Administration - Not Finished -
Massachusetts Community Collage
Wayland , Usa 09.2000 - 03.2026
Certificate of Technical Studies - Web Designing
Clark University
Framingham , Usa 01.2002 - 06.2002
Marian High School
Framingham , UsaSkills
- Child development
- Lesson planning
- Activity coordination
- Safety protocols
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Administrative Assistant/Commercial Lines Underwriting Assistant
Acadia Insurance
03.2003 - 06.2010
Certificate of Technical Studies - Web Designing
Clark University
01.2002 - 06.2002
Childcare Provider/Assistant Sunday School Teacher
First United Methodist Church
01.2001 - 05.2016
Bachelor of Business Administration - Not Finished -
Massachusetts Community Collage
09.2000 - 03.2026
Customer Service/Head Cashier
Best Buy
03.2000 - 05.2003
Customer Service/Customer Service Cashier
T J Maxx
05.1999 - 02.2000
Marian High School