SHIVANI PATHANIA
Business Analyst
Gurugram
Summary
Business Analyst with 8+ years of experience in requirements analysis, stakeholder management, and process optimization. Expert in Agile/Scrum methodologies, business process modeling, and data analytics. Proven track record of delivering ROI-focused solutions through gap analysis, user acceptance testing, and change management. Skilled in translating business requirements into technical specifications and driving digital transformation initiatives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
FNZ
05.2023 - 01.2024
- Executed end-to-end business analysis for BMO's $2M+ finance and asset management portal
- Analyzed investment tracking requirements and regulatory compliance frameworks for 500+ wealth advisors
- Facilitated cross-functional collaboration between 15+ stakeholders across development, compliance, and business teams
- Delivered scalable solution architecture aligned with Canadian financial regulations (IIROC, CIRO)
- Conducted requirements elicitation workshops and created comprehensive BRDs and FRDs
- Collaborated with cross-functional teams to gather requirements and document user stories, ensuring alignment with project objectives and stakeholder expectations.
- Conducted comprehensive data analysis to identify trends and insights, facilitating informed decision-making across various business units.
Team Leader / Senior Analyst / Business Associate
KPMG
03.2017 - 02.2023
- Spearheaded UK HR Portal digitization project worth $500K, achieving 25% improvement in client onboarding efficiency
- Developed process automation solutions using Excel VBA and Power Query, reducing manual effort by 30% (20 hours/month)
- Managed comprehensive business analysis for CRM transformation initiatives serving 1000+ users
- Executed requirements gathering workshops with 20+ stakeholders and led UAT cycles with 95% test case pass rate
- Designed interactive Power BI dashboards tracking 15+ KPIs, enabling real-time business decision making
- Coordinated Agile delivery cycles with technical teams, ensuring on-time deployment of 5+ major releases
- Performed gap analysis and business process mapping using Visio, optimizing 10+ core business workflows
- Facilitated regular team meetings to align departmental goals with organizational objectives, fostering collaboration and accountability among team members.
- Led cross-functional teams to develop and implement strategic initiatives, resulting in improved operational efficiency and project completion times.
Graduate Engineer Trainee
Orange Business Services
07.2015 - 12.2016
- Executed business analysis for Salesforce CRM implementation across 5 global regions
- Supported CRM migration from legacy systems to Salesforce, managing data integrity for 10,000+ customer records
- Collaborated with cross-functional teams using Agile methodology to deliver system integration within timeline
- Created detailed process documentation and user training materials for 50+ end users.
- Collaborated with cross-functional teams to analyze technical requirements and develop effective project plans, ensuring alignment with client specifications.
Education
B. TECH - COMPUTER SCIENCE ENGINEERING
Baddi University of Emerging Sciences & Technology
Baddi, India 06.2011 - 06.2015
Skills
Business Analysis
Gap Analysis
Stakeholder Management
Process Optimization
Change Management
Data Analytics
JIRA 80
Confluence
Power BI 20
Tableau 2021
MS Excel 365 (VBA, Power Query)
Agile Methodologies
Scrum Framework
Timeline
Business Analyst
FNZ
05.2023 - 01.2024
Team Leader / Senior Analyst / Business Associate
KPMG
03.2017 - 02.2023
Graduate Engineer Trainee
Orange Business Services
07.2015 - 12.2016
B. TECH - COMPUTER SCIENCE ENGINEERING
Baddi University of Emerging Sciences & Technology
06.2011 - 06.2015