SHIVANI RAJWADIA
Pune
Summary
Customer-focused Compliance Officer with extensive experience in regulatory compliance, audit procedures, and risk management. Skilled in complaint resolution and process improvement, enhancing customer satisfaction and service delivery. Proven ability in leadership and staff development, with a strong foundation in program management and audit methodologies.
Overview
2
2
years of professional experience
Work History
CCO IN MOTOROLA SERVICE CENTER
MOTOROLA
PUNE
08.2024 - Current
- Resolved customer inquiries and complaints with empathy and efficiency.
- Resolved customer complaints quickly and efficiently.
- Provided exceptional customer service via phone, email, and live chat.
- Collaborated with team members to develop and implement customer satisfaction strategies.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Educated customers on product features and benefits effectively.
- Monitored service quality to pinpoint improvement areas in support processes.
- Monitored trends in customer service requests across multiple channels.
- Identified opportunities to upsell additional products or services.
- Maintained accurate customer interaction records in CRM to support service continuity.
- Reviewed customer accounts regularly for accuracy, completeness, and timeliness of information.
- Generated reports on customer satisfaction levels and sales performance metrics.
- Created detailed documentation regarding all customer interactions for reference purposes.
- Recognized patterns in recurring customer problems and worked proactively to address them.
- Worked collaboratively with colleagues to resolve complex customer issues effectively.
- Assisted in training new staff on company policies and procedures.
Skills
- CRM management
- Customer service
- Complaint resolution
- Relationship management
- Service optimization
- Operational oversight
- Data analysis
- Regulatory compliance
- Quality assurance
- Process improvement
- Team management
- Team collaboration
- Influencing skills
- Problem solving
- Data privacy
- Problem-solving
- Team building
Timeline
CCO IN MOTOROLA SERVICE CENTER
MOTOROLA
08.2024 - Current