Shivani Saran
Relationship Manager
Bandra (West), Mumbai
Summary
An Outcome-Oriented Problem Solver, Effective Communicator with excellent Relationship Building and Interpersonal Skills, Problem Solving ability with a flexible and detail-oriented attitude. A Team Player, Skilled in Negotiation, Budgeting, Customer Relationship Management (CRM), Market Research, Project Management & Data Mining. Aspire to secure a position with a stable and growing organization, where I can add value and utilize my business experience to the fullest.
MAJOR RESPONSIBILITES
- Building and maintaining relationships and enhancing customer experience for focused top tier customers (voice of customer)
- Spearheading new business solutions and projects around digital banking and solutions initiative
- Acting as an important bridge between Customers, Sales, Service and Operations
- Data mining, analytics, and insightful value addition reporting to showcase performance and capitalize on revenue enhancement opportunities.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Relationship Manager
Glory Global Solutions (South Asia) Pvt. Ltd
Mumbai
06.2021 - Current
- Worked with cross function departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Project Manager, Service Business Associate
04.2016 - 06.2021
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Identified plans and resources required to meet project goals and objectives.
- Verified work aligned with service levels agreed and client requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Researched, analyzed, and projected market data for potential markets.
- Engaged with customers to build business relationships.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
Business Analyst
07.2014 - 03.2016
- Handled all commercial aspects for Glory’s annual service business worth $6m successfully for 5 years.
Counsellor
Aptech Ltd
12.2011 - 01.2014
- Offered guidance and advice to help cultivate self-esteem and IT courses to students.
- Counseled 1000+ students and provided various certification courses to students.
Education
Certified Scrum Master (CSM) -
MHRDM - Human Resource
MET, Mumbai University
01.2013 - 04.2016
Diploma - Software Engineering (ACCP
Aptech Computer Education
B.COM - undefined
Bhavans College, Mumbai University
H.S.C - undefined
Rajhans Vidyalaya, CBSE Board
Skills
MS Office (Word, Excel, PowerPoint)
Power BI, Project Management
Service support
Relationship building and management
Client Relationships
Strategic selling
Written and verbal communication
Business Development
Data Analytics
Team Management
Leadership
Critical Thinking
Additional Information
- INITIATIVES & ACHIEVEMENTS -
Handled all commercial aspects for Glory's annual service business worth $6m successfully for 5 years.
Lead representative for ERP implementation and E-Invoicing process
Set up SOP's & customer reporting structures for GLORY's Service business.
Collaborated with various cross function departments in the development of ERP implementation.
- HONORS & AWARDS-
Winner of GLORY’s APAC Learning & Development Cup 2022
Winner of GLORY's Star of Asia recognition award 2019
Winner of GLORY's Star of Asia recognition award 2018
Outstanding Performance in Service in GLORY 2016
Timeline
Relationship Manager
Glory Global Solutions (South Asia) Pvt. Ltd
06.2021 - Current
Project Manager, Service Business Associate
04.2016 - 06.2021
Business Analyst
07.2014 - 03.2016
MHRDM - Human Resource
MET, Mumbai University
01.2013 - 04.2016
Counsellor
Aptech Ltd
12.2011 - 01.2014
Certified Scrum Master (CSM) -
Diploma - Software Engineering (ACCP
Aptech Computer Education
B.COM - undefined
Bhavans College, Mumbai University
H.S.C - undefined
Rajhans Vidyalaya, CBSE Board