Shivani Sharma
Travel
Delhi,DL
Summary
Resourceful Operations Executive with 5.8 years of experience working in international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. To Be A Part Of Organization With Scope For A Challenging Career Opportunity For Learning With Continuous Improvement Of Skills, Knowledge And Experience With Wider Scope For Growth.
Overview
7
7
years of professional experience
Work History
BHEL
- As a Trainee Duration : 08TH JULY 2014 to 08TH SEP 2014.
- PROJECT:-.
- STUDY OF VARIOUS HR SYSTEMS.
Senior Operation Executive
EASY TRIP PLANNERS
02.2018 - Current
- Responsible for generating Bills.
- Using a booking system to secure holidays.
- Marinating the data of clients.
- Handling complaints and refunds.
- Advising customers on travel arrangements.
- Booking of hotels ,land packages,B2B.
- Issue Vouchers.
- Suggest & making day wise itinerary according to their requirements.
- Daily Telecalls.
- Payment follow ups.
- Rescheduling tickets.
- Cancelling tickets.
- Daily Follow ups.
Operation Executive
A.T EXPRESS
01.2014 - 01.2018
Education
MA(H) -
Indira Gandhi University
B.ed - Hindi & S.S.T
Maharshi Dayanand University
BA(H) - Hindi
Delhi University
10+2 - undefined
Central Board of Secondary Education
10th - undefined
Central Board of Secondary Education
Skills
Purchasing and planning
Strategic planning and execution
Capable of working under pressure and of taking fast decisions
Ability to quickly access the customer’s need
Capable of dealing and solving difficult situations with employees and / or customers due to solid communications skills
Process improvements
Client account management
Scheduling
Product development
Profitability and revenue generation
Additional Information
- 'Getting Best Employee of the year in Ease My Trip.
- Participated in seminar on Child Sex Ratio and Combating Sex selection for enhancing dignity of girls in Delhi.
- Participated in Salwan Marathon 2010 and 2011.
- Participated in Inter Department march pass competition in 2010 and 2011 collage level.
- Participated NSS for blind girls and old age in college.
- Work as a active member of Parag Sanstha in college. Involve in various social service.
- 1st prize in patriotic song, 1st prize in folk dance and 1st prize in bhakti song Consolidation prize for 86% in English.
- Getting First prize in Dr. Asha Bharti Smriti Pratiyogita.
- Getting Third prize in Annual play for Best Actor.
- Performing a Street Play to Raise Awareness on Women’s Issues.
RESPONSIBILITIES:
· Responsible for generating Bills.
· Using a booking system to secure holidays.
· Maintatning the data of clients.
· Handling complaints and refunds.
· Advising customers on travel arrangements.
· Booking of hotels ,land packages,B2B.
· Issue Vouchers.
· Suggest & making day wise itinerary according to their requirements
· Daily Telecalls
· Payment follow ups
· Rescheduling tickets
· Cancelling tickets
· Daily Follow ups
COMPUTER SKILLS
- Good knowledge of Internet Outlook
- Gmails
- Kayako Mails
- Ms Word
- Ms Excel
- Ms PowerPoint
HOBBIES
- Travelling
- Cooking
- Painting
- Reading
Destination knowledge
- Singapore
- Malaysia
- Bali
- Mauritius
- Maldives
Language Known
- Hindi
- English
I hereby declare that the above Mentioned Information is true correct to the best of my knowledge.
Timeline
Senior Operation Executive
EASY TRIP PLANNERS
02.2018 - Current
Operation Executive
A.T EXPRESS
01.2014 - 01.2018
10th - undefined
Central Board of Secondary Education
10+2 - undefined
Central Board of Secondary Education
BA(H) - Hindi
Delhi University
B.ed - Hindi & S.S.T
Maharshi Dayanand University
MA(H) -
Indira Gandhi University
BHEL