Shivani Sharma

Resourceful Operations Executive with 5.8 years of experience working in international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. To Be A Part Of Organization With Scope For A Challenging Career Opportunity For Learning With Continuous Improvement Of Skills, Knowledge And Experience With Wider Scope For Growth.

• 'Getting Best Employee of the year in Ease My Trip.
• Participated in seminar on Child Sex Ratio and Combating Sex selection for enhancing dignity of girls in Delhi.
• Participated in Salwan Marathon 2010 and 2011.
• Participated in Inter Department march pass competition in 2010 and 2011 collage level.
• Participated NSS for blind girls and old age in college.
• Work as a active member of Parag Sanstha in college. Involve in various social service.
• 1st prize in patriotic song, 1st prize in folk dance and 1st prize in bhakti song Consolidation prize for 86% in English.
• Getting First prize in Dr. Asha Bharti Smriti Pratiyogita.
• Getting Third prize in Annual play for Best Actor.
• Performing a Street Play to Raise Awareness on Women’s Issues.

· Responsible for generating Bills.

· Using a booking system to secure holidays.

· Maintatning the data of clients.

· Handling complaints and refunds.

· Advising customers on travel arrangements.

· Booking of hotels ,land packages,B2B.

· Issue Vouchers.

· Suggest & making day wise itinerary according to their requirements

· Daily Telecalls

· Payment follow ups

· Rescheduling tickets

· Cancelling tickets

· Daily Follow ups

• Good knowledge of Internet Outlook
• Gmails
• Kayako Mails
• Ms Word
• Ms Excel
• Ms PowerPoint

• Travelling
• Cooking
• Painting
• Reading

• Singapore
• Malaysia
• Bali
• Mauritius
• Maldives

• Hindi
• English

I hereby declare that the above Mentioned Information is true correct to the best of my knowledge.