Shivani Sharma
Spijkenisse,South Holland
Summary
Results-driven HR Operations Specialist with 4+ years of experience managing end-to-end employee lifecycle processes, payroll administration, and benefits management. Recognized for delivering accurate, timely support across multiple HR systems, including Workday, ServiceNow, and SharePoint. Proven ability to streamline processes, ensure compliance, and resolve issues efficiently while maintaining high levels of employee satisfaction. Adept at collaborating with cross-functional teams to improve HR service delivery and enhance operational efficiency. Known for analytical thinking, attention to detail, and proactive problem-solving, with a passion for creating seamless, employee-centric experiences.
Overview
6
6
years of professional experience
Work History
HR Operations Specialist
GIRNARSOFTWARE PVT. LMT
03.2020 - 08.2024
- Ensured timely and accurate communication with employees, managers, and the HR organization, addressing questions on salary, leave policies, and work-related concerns. Delivered resolutions with a 98% satisfaction rate.
- Prepared and validated payroll input data for external payroll providers, maintaining a 99.8% accuracy rate and ensuring compliance with company policies and local regulations.
- Analyzed employee queries to identify recurring issues and systemic errors, leading to process improvements that reduced inquiry response times by 20%.
- Managed the electronic availability of HR-related documents, ensuring seamless access while achieving a 100% record-keeping compliance rate.
- Oversaw benefits administration, relocation, and visa processing for new and existing employees, optimizing workflows to reduce processing time by 15%.
- Supported HR operations across the region, managing end-to-end employee lifecycle processes, including onboarding, promotions, and exits, for 200+ employees annually.
- Acted as a super-user of HR systems, including Workday, ServiceNow, and SharePoint, optimizing data synchronization with payroll, time-tracking, and attendance systems. Played a key role in a successful system migration to Workday.
- Provided exceptional customer service, achieving a first-contact resolution rate of 90% for employee inquiries and support requests.
- Facilitated onboarding processes, ensuring smooth integration by coordinating with cross-functional teams and maintaining accurate personnel records for new hires.
- Collaborated with other departments to resolve inter-departmental issues, developing solutions that improved process efficiency by 10%.
- Leveraged various business systems, including Workday and ServiceNow, to manage employee data, ensure compliance, and streamline reporting.
- Redesigned the benefits administration process, reducing processing time by 20% and improving employee satisfaction scores.
- Developed process documentation and training materials for HR systems, enabling seamless onboarding of new HR team members and super-users.
- Received 'Employee Excellence Award' for exceptional support and operational improvements across HR services.
- Implemented automated reminders and notifications for payroll submissions and document management, reducing missed deadlines by 25%.
HR Intern
Pratham SOftwares
01.2019 - 02.2020
- Assisted in the onboarding process by preparing offer letters, managing personnel records, and coordinating with hiring managers.
- Supported payroll administration by validating timesheets and ensuring timely submission to payroll providers.
- Organized employee engagement activities and coordinated logistics for training sessions and HR events.
- Conducted research on HR policies and industry trends to assist in updating internal guidelines and practices.
- Collaborated with senior HR professionals to identify process bottlenecks, suggesting improvements that enhanced efficiency.
- Gained hands-on experience with Workday and other HR systems to update employee information and manage attendance records.
Education
MA - Geography & Science Education
MDS University
01.2019
Skills
- Coordinated employee onboarding, offer letters, and personnel records management
- Managed payroll administration with timesheet validation and timely submissions
- Organized employee engagement activities and logistics for HR events and training
- Conducted HR policy research and supported internal guideline updates
Collaborated with senior HR professionals to identify and resolve process bottlenecks
- Gained hands-on experience with Workday, ServiceNow, and SharePoint
Managed time and attendance tracking with zero data discrepancies - Provided cross-departmental support to enhance operational efficiency
Ensured compliance with document management and reporting requirements - Delivered high-quality customer service through employee inquiry resolution
Aboutme
Workday, ServiceNow, SharePoint, Payroll Systems, Time and Attendance Systems, Microsoft Office Suite (Word, Excel, PowerPoint), Proficient in English, Strong organizational and multitasking abilities, Ability to analyze queries and identify systemic errors for correction, Extensive experience with HR systems such as Workday, ServiceNow, SharePoint, and payroll and time-attendance systems. Proficient in Microsoft Office Suite and fluent in English. Excel in communication, organization, multitasking, and analytical problem-solving. Eager to bring these skills to your team and contribute effectively.
Languages
English
Bilingual or Proficient (C2)
Timeline
HR Operations Specialist
GIRNARSOFTWARE PVT. LMT
03.2020 - 08.2024
HR Intern
Pratham SOftwares
01.2019 - 02.2020
MA - Geography & Science Education
MDS University
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