Shivani Sharma
Amritsar
Summary
Dedicated support professional with extensive experience addressing client needs and resolving inquiries promptly and effectively. Proficient in managing client interactions, issues, and ensuring customer satisfaction. Trustworthy and enthusiastic with fluency. Excellent mediation and problem-solving abilities. Multitasks to meet all deadlines.
Overview
4
4
years of professional experience
Work History
Techinal Support Executive
Shiva Techologies
Jalandhar
11.2022 - 11.2024
- Provided technical support to customers via phone, email and remote access tools.
- Worked with foreign based company and handled the online buisness
- Developed and maintained customer relationships by providing timely responses to inquiries and requests for assistance.
- Maintained a high level of professionalism when dealing with difficult customers or situations.
- Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.
- Monitored incoming calls and emails from customers; responded promptly as needed.
- Participated in regular meetings with management team to discuss progress updates and challenges encountered during the day-to-day operations.
Practicing Lawyer
Law Firm
04.2021 - 11.2022
- Represented clients in court proceedings by examining witnesses and presenting evidence.
- Prepared cases for trial by researching case law and preparing arguments.
- Counseled clients on various matters related to their legal rights and obligations.
- Collaborated with colleagues on various aspects of case preparation.
- Attended hearings in order to present evidence or make arguments before judges or juries.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
Education
Bachelor of Laws - BA. LLB (Hons)
Guru Nanak Dev University
Amritsar03-2020
Skills
- Legal advisory
- Client representation and advisement
- Teamwork and collaboration
- Work Planning and Prioritization
- Leading team meetings
- Customer service understanding
- Schedule coordination
- Verbal and written communication
- Client counseling
- Adaptability and flexibility
- Judgement and decision making
Timeline
Techinal Support Executive
Shiva Techologies
11.2022 - 11.2024
Practicing Lawyer
Law Firm
04.2021 - 11.2022
Bachelor of Laws - BA. LLB (Hons)
Guru Nanak Dev University
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