SHIVANI SHARMA
Noida
Summary
Dynamic leader with a proven track record at WAE Ltd., excelling in strategic planning and team management. Spearheaded initiatives that doubled manufacturing capabilities and significantly enhanced production efficiency. Expert in operations management and strategy formulation, achieving remarkable productivity gains. Skilled in fostering team collaboration and driving data-driven decisions for business growth.
Overview
10
10
years of professional experience
Work History
Manager - Planning & Operations
WAE Ltd.
Noida
04.2022 - Current
- Liaising with the HR and Finance departments for manpower planning, incentive plans, P&L, and budgeting on a monthly basis.
- Leading various aspects of the business and effectively solving key business issues as a member of the Core Team.
- Developing a Sales Bridge and SAP enterprise system-based Business Intelligence dashboard for the organization to achieve better visibility.
- Coordinating with the MD and department heads to gain deep insights into problem areas and planning.
- Enabling data-driven decision-making to facilitate timely and accurate actions, as well as smooth conflict resolution.
- Responsible for controlling the production of plants and establishing a sound planning process, including long- and short-term plans for the Assembly, Sheet Metal, FRP, and Paint Shop.
- Synchronizing the planning of raw materials with the production, fabrication, and shipment plan based on several process lead times.
- Planning raw material for service requirements and auditing the monthly report of chargeable and FOC items status.
- Conducted RCA to identify the causes of production delays, and calculated the department-wise split.
- Assisted the top management in devising long-term strategies to permanently uproot the problems.
- Doubled the manufacturing capability with existing resources, and saved labor costs.
- Enabled effective scenario mapping and forward planning to identify potential issues and their fixes.
- Increased machine utilization & reduced man vs Machine ratio for Efficiency Gains
- Achieved an increase in the average production and fabrication productivity by providing targets as per calculated time study.
Deputy Manager - PPC
WAE Ltd.
Noida
04.2020 - 03.2022
- Developed planning software to facilitate real-time production planning and controlling.
- Implement the Six Sigma process to eliminate the mistake.
- Planning and flow of raw materials in the production line.
- Led the optimization of production floors to elevate efficiency by using real-time scenario mapping and re-planning tools.
- Calculating cost reduction and total cost control.
- Effectively managed the time and action calendar through the entire lifecycle, from order receiving to shipment.
- Receiving OPS in soft form or online in Sales Bridge, checking and sharing information with the concerned salesperson.
- Logistics planning and supervision until products are delivered to the site.
- Handling and managing quality issues, and managing inventory for service.
Assistant Manager - Service & CRM
WAE Ltd.
Noida
04.2019 - 03.2020
- Build positive and productive relationships with the clients for business growth.
- Understand client needs, and customize existing business programs to meet their needs.
- Timely and accurately auditing and ensuring the updating of the client's account, and respective assets with proper details.
- To ensure all operating lease contracts are updated with SLA.
- Provide client support and handle client communications effectively.
- To check and audit the ERP on a daily basis to ensure 100% compliance by all users.
- To ensure that all data is punched, and is in order.
- All delays and noncompliance, if any, are to be reported to the reporting manager within 24 hours.
- Reminding engineers by voice or mail for the submission of documents, bills, etc. For NOC preparation.
- Responsible for providing data to HR pertaining to the employee life cycle, e.g.,
- Confirmation, warning letters, F&F.
- Sharing various trackers with management and clients regularly.
Sr. Supervisor - Service & CRM
WAE Ltd.
02.2018 - 03.2019
- To monitor service stock levels in coordination with Stores and reporting variance
- Monthly clearance of all bills
- Final signing and responsible authority
- Strict monitoring and auditing of inventory levels issued to engineers
- Immediate reporting of excess / less stocks and accordingly alerting the system
- Ensuring timely and accurate punching of Service Reports in Sales force On Cloud ERP by ZI
- Monitoring and Audit
- Monitoring Scanning of Service Reports by ZI's and ensuring 100% compliance
- Renaming and Saving of Service Reports in the Library on regular basis 100 % compliance by ZI
- Escalating all non-compliances to Manager every month
Sr. Executive - Service & Support
I ENERGIZER
09.2014 - 02.2018
- Customer interaction over the mail to describe the offers, package, and cost of the new products
- Understand customer queries and issues and convert them into a satisfactory resolution
- To provide the resolution regarding the payment related issue and billing issue after confirming with SOA
- Provide technical troubleshooting regarding the product and the usability of the product
- Assist the customer in resolving their service-related issue after forward the complaint for technician visit
Education
PGDM - Operations, Leadership & Strategy
IMT College
Ghaziabad, UP09.2024
Bachelors in Technology - EC
UPTU
Aligarh, UP06.2014
Skills
- Team Management & Leadership
- Schedule preparation
- Project management
- Inventory management
- Strategic planning
- Operations management
- Strategy Formulation & Implementation
Timeline
Manager - Planning & Operations
WAE Ltd.
04.2022 - Current
Deputy Manager - PPC
WAE Ltd.
04.2020 - 03.2022
Assistant Manager - Service & CRM
WAE Ltd.
04.2019 - 03.2020
Sr. Supervisor - Service & CRM
WAE Ltd.
02.2018 - 03.2019
Sr. Executive - Service & Support
I ENERGIZER
09.2014 - 02.2018
PGDM - Operations, Leadership & Strategy
IMT College
Bachelors in Technology - EC
UPTU
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