Shivani Sharma

Project 1: Reliant Capital [July 2024 – Till Date] Data Science Annotation -Lead Gen

• Team lead and client handling.
• Extract the lead generation data from the Power BI dashboard.
• Filtering the raw data and doing the clustering.
• Analyzing and maintaining the quality of data.
• Identify potential leads or prospects based on specific criteria, such as industry, company size, job title, and geographic location.
• Generating daily leads and achieving the daily target.
• Responsible for HubSpot CRM, Power BI Dashboard, and Azure DevOps.

Project 2: Archwest Capital [Aug 2023 – Jun 2024] Lead Data Science Analyst

• Uploading the weekly data to Salesforce CRM.
• Conduct market research to identify potential customers and key decision-makers, enhancing lead generation efficiency.
• Creating and implementing strategies to attract potential customers and generate leads through various channels, such as email campaigns, social media, etc.
• Developing and refining lead qualification criteria and scoring models to ensure that sales teams receive high-quality, sales-ready leads.
• Identify potential leads or prospects based on specific criteria, such as industry, company size, job title, and geographic location.

Project 3: Slickdeals LLC [Aug 2020 – July 2023] Assistant Manager

• Responsible for leading a team of 10 members.
• Managed coupon codes and deal hunting using different websites, platforms, and affiliates for the stores present in the U.S.
• Interaction with clients on a quarterly basis, and coming up with new ideas to improve project work.
• Target setting and daily monitoring of team-wise performance.
• Process control and MIS reporting to management on a daily, weekly, and monthly basis.

Project 4: Trader Project & Reconciliation [Aug 2018 – Jul 2020] Sr. Research Associates

• Responsible for catalog update on JSON by VBA and Macros.
• Utilizing problem-resolution skills with a profound ability to work.
• Compilation of MIS and dashboard in Excel.
• Quality Check and Quality Analysis of a U.S.-based automobile project.
• Data validation, data extraction, and data cleaning using various tools.
• Helping the QA team by making necessary corrections in OEM data.
• Providing various reports as per business requirements.

Small Project Handling with Others Project [2018–2024]

• Reconciliation Project.
• BVR Project.
• Nation Photo Lab Project.
• Digital Marketing Project.

• Creation and delivery of periodic reports in Excel and Power BI for senior management and stakeholders, considering various requirements.
• Responsible for uploading offer letters, termination letters, absconding letters, PF, and UAN numbers with ESIC numbers through CASPER software.
• Responsible for audit-related documents such as the employment card, service certificate, gratuity form, EPF form, ESIC form, declaration form, nomination form, Form 1, Form 2, etc.
• Co-ordination / Consolidation of reports from pan-India.
• Achieving team targets and fulfilling the requirements of the company through one's own work.
• Logging for calls, complaints, problems, and changes requested by users.
• Handling daily escalations and weekly and monthly MIS report generation.

• Resolve customer support tickets in a timely manner.
• Build positive client relationships to ensure high satisfaction.
• Handled complaints with professionalism and empathy, leading to a 20% improvement in customer retention.