SHIVANI SHARMA
Noida
Summary
Customer-focused employee skilled in multitasking and time management. Committed to ensuring every customer receives a positive and memorable experience. Highly motivated individual seeking new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to excel without supervision while rapidly acquiring new proficiencies.
Focused Trade Desk Officer with expertise in customer relationship management, operations management, and problem-solving. Proven ability to streamline processes, enhance client satisfaction, and ensure compliance.
Dynamic Trade Desk Officer with expertise in managing client relationships and streamlining processes. Proven ability to enhance customer satisfaction and drive operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trade Desk Officer
ICICI Bank
Noida
2022.11 - Current
- Managed and processed inward and outward transactions, including FDI and ODI.
- Handled various trade-related bank guarantees, LCs, and export/import documentation.
- Provided customer service by responding promptly to inquiries regarding trade desk operations.
- Researched and identified discrepancies in trade documents to ensure compliance with applicable regulations.
- Maintained accurate records of all transactions, including imports, exports and shipments.
- Processed payments from customers and suppliers using appropriate payment methods.
- Built positive and productive customer connections to drive consistent sales.
- Streamlined financial and non-financial transaction processes in branch banking, resulting in improved overall operational effectiveness.
- Processed trade transactions efficiently within compliance guidelines.
- Monitored market trends to support trading decisions and strategies.
- Ensured that all documents were properly completed before being submitted for approval or filing.
Relationship Manager Branch banking
ICICI BANK LTD
2019.09 - 2022.11
- Managed client relationships to enhance customer satisfaction and loyalty.
- Conducted regular reviews of client accounts to identify needs and opportunities.
- Collaborated with cross-functional teams to deliver tailored financial solutions.
- Utilized CRM software to track interactions and manage client communications effectively.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Education
Bachelor of Arts -
DR. BHIMRAO AMBEDKAR UNIVERSITY
Agra, India12th Passed -
CBSE BOARD
10th Passed -
CBSE BOARD
Skills
- Customer relationship management
- Problem-solving capabilities
- Operations Management
- Meeting leadership
- Problem-solving aptitude
- Process Development
Certification
- NISM Certificate of Mutual Funds Distributors
- Software Engineering
- 'O' Level
- Computer Operator and Programming Assistant
Timeline
Trade Desk Officer
ICICI Bank
2022.11 - Current
Relationship Manager Branch banking
ICICI BANK LTD
2019.09 - 2022.11
Bachelor of Arts -
DR. BHIMRAO AMBEDKAR UNIVERSITY
12th Passed -
CBSE BOARD
10th Passed -
CBSE BOARD