Shivani Sharma

Company Overview: A company providing DTH services

• Managing and achieving monthly, quarterly, and annual sales targets across the assigned region
• Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory
• Developed promotional strategies in collaboration with marketing staff
• Increased DTH selling outlets to meet organizational expectations within assigned territory
• Ensured brand visibility through effective merchandising activities
• Created comprehensive reports on regional sales performance for management review
• Monitored sales representatives' performance against established goals set by management
• Reviewed competitors' activities and implemented measures to maintain market competitiveness

• Directed operational optimization across prepaid, postpaid, broadband, DTH, and Airtel Money.
• Led diverse sales team to achieve cohesive performance and align goals.
• Addressed customer service inquiries promptly to enhance satisfaction.
• Sustained comprehensive knowledge of products and services for informed decision-making.
• Implemented consistent performance assessments to highlight opportunities for employee growth.
• Implemented focused promotional campaigns, enhancing brand visibility and driving sales.

• Greeted customers warmly, resolving inquiries and complaints to improve service experience.
• Verified customer identity and documentation for new connections or modifications.
• Maintained detailed records of customer interactions for future reference.
• Assisted customers with service and billing inquiries to ensure prompt issue resolution.
• Achieved daily sales targets consistently while maintaining high levels of customer satisfaction.
• Consulted customers regarding needs and addressed concerns effectively.
• Kept current on product features and promotions to provide informed assistance.