Shivani Shukla
Senior Process Associate
Delhi
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
7
7
years of professional experience
Work History
Senior Process Associate(underwriting)
Genpact
New Delhi
11.2018 - 03.2023
- Responsible for maintaining accounting ledgers and performed account reconciliations
- Maintaining the status of funds
- Performing account analysis and account research
- Processing accounting transactions
- Responsible for expenditure and collection transactions
- Handling customer inquiries, researched problems and developed solutions
- Researching problems and processed corrected payments
- Maintaining records of payment information
- Managing vendor accounts, generating weekly on-demand cheques
- Maintaining track record of company's expenses
- Assisting in carrying out company's internal audit
- Carrying out various banking functions like loans, online banking etc.
- Conducted thorough risk assessments, ensuring accurate pricing and mitigating potential losses for the company.
- Identified areas of opportunity for underwriting process improvements, leading to greater efficiency and cost savings.
- Managed high-profile accounts, maintaining excellent client relations while maximizing profitability and minimizing exposure.
- Improved quality of department operations by implementing strategic process improvements.
- Motivated employees to improve performance through hands-on leadership, monthly reviews and proactive improvement planning.
- Developed strong relationships with brokers, resulting in increased business volume and customer satisfaction.
- Provided exceptional customer service during policy renewals, addressing concerns promptly and accurately while retaining valuable clients.
- Negotiated favorable terms with reinsurers, securing advantageous coverage options for the organization's risk management strategy.
- Facilitated knowledge sharing across the underwriting team through regular meetings, workshops, or presentations on relevant topics.
- Developed and led team of Number underwriters handling Number Type documents each month.
- Ensured a consistent approach in risk evaluation by developing and maintaining underwriting guidelines, procedures, and best practices.
- Collaborated with claims adjusters to investigate fraudulent cases or suspicious activity within existing policies.
- Earned and maintained exceptional service and performance scores.
- Mentored junior underwriters, fostering professional growth and improved performance through skill development and continuous feedback.
- Improved team productivity by implementing effective performance metrics and KPIs for ongoing monitoring and evaluation.
- Ensured compliance with federal regulations as well as company policies throughout the underwriting process.
- Coordinated cross-functional teams to address complex risks, resulting in tailored solutions for unique client needs.
- Reduced turnaround time for policy issuance by effectively managing team workflows and priorities.
Account & Finance Admin
AUTOSERVICEEQUIPMENT(ELGI)
10.2015 - 09.2018
- Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
- Collaborated closely with auditors during annual reviews ensuring smooth process execution while addressing any potential issues proactively.
- Diminished outstanding debts by analyzing accounts for issues.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Education
B.COM - Accounts
Lucknow University
Lucknow12 - Physics Chemistry Commerce
Pioneer Montessori School
LucknowSkills
Payroll Preparation and Processing
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Timeline
Senior Process Associate(underwriting)
Genpact
11.2018 - 03.2023
Account & Finance Admin
AUTOSERVICEEQUIPMENT(ELGI)
10.2015 - 09.2018
B.COM - Accounts
Lucknow University
12 - Physics Chemistry Commerce
Pioneer Montessori School
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