Shivani Singh
KYC Executive
Shastri park
Summary
Detail-oriented KYC Analyst executes focusing on client onboarding and exceptions in line with regulatory standards and jurisdictions. Robust knowledge and understanding of regulation affecting KYC program. Looking to bring further success to a company through excellent attention to detail and a keen understanding of regulatory procedures.
Overview
4
4
years of professional experience
Work History
AML KYC Executive
IDFC First Bank
11.2022 - Current
- Collaborated with cross-functional teams to ensure alignment of KYC processes across organization.
- Undertaking research, documents checks, and financial crime risk assessment via internal assessment.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
- Managed high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Reduced risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
Opeartions Executive
HDB Financial Services
03.2022 - 10.2022
- Managing and supervising branch managers or teams within the cluster and Monitoring the performance of individual branches in terms of financial goals, customer service, and compliance with banking regulations
- Providing training and development opportunities to branch staff to enhance their skills and knowledge
- Ensuring that customers receive high-quality service and addressing escalated customer issues and Identifying and mitigating risks within the cluster's operations
- Compliance: Ensuring that all branches adhere to banking regulations and internal policies
- Review system data and follow client procedures to investigate, decide, and document transaction monitoring alerts
Backend support executive
Penta digital solutions private limited
12.2019 - 11.2020
- Responding to customer inquiries, resolving issues, and providing technical assistance via email, phone, or chat and Identifying and diagnosing technical problems, and providing solutions or escalating issues to higher-level support teams if necessary
- Creating and maintaining documentation, including FAQs and troubleshooting guides, to assist customers and colleagues
- System Maintenance: Monitoring and maintaining backend systems to ensure they are functioning correctly and efficiently
- Keeping customers informed about the status of their requests and updates regarding technical issues and Analyzing customer support data to identify trends, common issues, and areas for improvement.
Education
Bachelor of Commerce - Accounts & Finance
University of Delhi
North Campus, Delhi 04.2001 -
Skills
Risk Management
Timeline
AML KYC Executive
IDFC First Bank
11.2022 - Current
Opeartions Executive
HDB Financial Services
03.2022 - 10.2022
Backend support executive
Penta digital solutions private limited
12.2019 - 11.2020
Bachelor of Commerce - Accounts & Finance
University of Delhi
04.2001 -
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