Summary
Overview
Work History
Education
Skills
Skills
Languages
Interests
Certification
Timeline
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SHIVANI SINGH

Ghaziabad

Summary

Operations Analyst with 2 years of experience in Customer Due Diligence (CDD) operations as a dedicated and detail-oriented banking professional. Proficient in monitoring risk levels, analyzing data trends, and ensuring compliance with regulatory standards. Committed to maintaining financial integrity and safeguarding both business and personal interests. Passionate about making a positive impact while driving personal and organizational growth through expert collaboration and support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service and Operations Analyst

NatWest Group
08.2022 - Current

Roles and Responsibilities -

  • Conduct comprehensive CDD reviews for business banking and commercial banking clients, ensuring compliance with AML, KYC, regulatory requirements and other internal policies.
  • Utilized screening tools and platforms such as Pega, Moody's Analytics, GSV/ISV, Royal Mail and external sources to mitigate potential risks related to financial crime.
  • Prepared detailed reports on findings and recommendations, presenting them to senior management.
  • Assessed risks associated with adverse media, transactions and providing actionable insights to senior management. Moreover, reporting suspicious activities to relevant compliance teams promptly.
  • Worked on screening risks, non-screening risks, and out-of-policy cases for commercial and business banking customers with hands-on experience in multiple projects such as KOR, Data Feedback Loop (DFL), and currently working in SILR

Achievements -

  • Trained analysts on EDD methodologies and regulatory compliance practices, fostering a culture of continuous improvement and knowledge sharing.
  • Contributed to the enhancement of CDD procedures and policies, incorporating industry best practices and regulatory updates.
  • Achieved a 10% reduction in processing time by implementing process improvements identified through data analysis.
  • Commended by supervisors for diligence and attention to details in reviews.

Education

Master of Business Administration - Financial Management

NMIMS Global
Mumbai, India
2024

Bachelor of Commerce - Financial Management

Delhi University
Delhi, India
2020

XII - Commerce

J.K.G. Sr. Secondary School
Uttar Pradesh, India
2017

Skills

  • Pega
  • Moody's Analytics
  • KYC Central
  • Relationship Manager Portal
  • Back Office
  • BPM
  • One Klick

Skills

Risk Assessment

Ethical Judgement

Team player

Excellent time management skills

Attention to detail

Public speaking

Data analytics

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Interests

Fitness

Environmental conservation

Art

Travel

Languages

Certification

Spanish Language B2 Level

- Institute Cervantes, New Delhi

Timeline

Customer Service and Operations Analyst

NatWest Group
08.2022 - Current

Master of Business Administration - Financial Management

NMIMS Global

Bachelor of Commerce - Financial Management

Delhi University

XII - Commerce

J.K.G. Sr. Secondary School
SHIVANI SINGH