SHIVANI SINGH
MUMBAI
Summary
Innovative Business Analyst with demonstrated history of optimizing and enhancing business processes to ensure clients growth and success. Experienced over 5+ years in assessing, developing, and implementing industry best solutions for business requirements. To work amongst skilled professionals in a dynamic & high demanding atmosphere to gain exposure & experience which will be an asset to the organization and to contribute substantially towards the functioning & development of my organization accompanied with my overall development, which equips me to perform progressively better in the years to come.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Tata Consultancy Services
MUMBAI
02.2023 - Current
- Analyst for Consultation Team, catering to academic and administrative processes of Educational Institutions through TCS iON Digital Solutions.
- Management of end-to-end digital campus solutions.
- Implementation of digital campus solution for various clients.
- Management of CRM activity.
- Provide Consultation to clients, analyze their business requirements, and design solution improvements to cater to their business processes and operational procedures.
- Collaborate with multiple stakeholders from the Solution team to design and implement solution modifications, the Technical Team to provide customer-specific modifications, UAT for testing of Solution modifications, and the Onsite PM Team for customer support.
- Excellent knowledge on CAE and training imparted to faculties, teams, and various stakeholders.
- Training arranged and given to various clients.
- Conducting UAT and sign-off for new CRs and enhancements.
- Identify and define problems in solution, extract key information from collected data, and develop workable solutions for the problem identified.
- Train new and assist current resources and customers in the subject of expertise of the solution.
- Collaborated with the QA Team for customer-specific system configuration testing.
Business Analyst
Tata Consultancy Services - On Payroll of Core Integra
MUMBAI
12.2019 - 01.2023
- Analyst for Consultation Team, catering to academic and administrative processes of Educational Institutions through TCS iON Digital Solutions
- Management of end-to-end Digital campus solutions
- Implementation of digital campus solution for various clients
- Management of CRM activity for IDC and CAE
- Provide Consultation to clients, analyze their business requirements, and design solution improvements to cater to their business processes and operational procedures
- Collaborate with multiple stakeholders from Solution team to design and implement solution modifications, Technical Team to provide customer-specific modifications, UAT for testing of Solution modifications, and Onsite PM Team for customer support
- Excellent knowledge on CAE and training imparted to faculties, teams and various stakeholders
- Training arranged and given to various clients
- Conducting UAT & sign-off for new CR's & enhancements
- Identify and define problems in solution, extract key information from collected data, and develop workable solutions for the problem identified
- Train new and assisted current resources and customers in the subject of expertise of the solution
- Provided day-to-day solution support to clients
- Collaborated with QA Team for customer-specific system Configuration testing.
Business Development Executive
RankTech Solutions Pvt. Ltd
06.2019 - 12.2019
- Worked for clients in Banking, Insurance, Financial Services domain
- Engaged with prospect clients to make presentations, demo & Proof of Concept (POC)
- Worked with International Partners/clients
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
- Understand Clients requirements and communicate to respective Teams
- Maintain business relationship with clients and post-Sales Support.
Operation Executive
Tata Consultancy Services - On Payroll of Core Integra
MUMBAI
10.2017 - 01.2019
- Checking on the performance of the operations of both internal service providers and external service providers
- Working of CRM platforms
- Worked as part of a team.
Education
Bachelor of Science in Information Technology -
Ranchi University
Ranchi, JharkhandHigher Secondary School -
Cambridge Public School
Ranchi, JharkhandSecondary School -
Shree Ayyappa Public School
Bokaro, JharkhandSkills
- Microsoft office
- Agile Methodology
- Presentation skills
- Business analyst
- Communications
- Analytics
- Art Skills
- Photography
- Excellent team management
Certification
- Certification In Visual Arts - Painting
- Social Media Marketing Mastery
- SDLC - Software Development Life Cycle
Timeline
Business Analyst
Tata Consultancy Services
02.2023 - Current
Business Analyst
Tata Consultancy Services - On Payroll of Core Integra
12.2019 - 01.2023
Business Development Executive
RankTech Solutions Pvt. Ltd
06.2019 - 12.2019
Operation Executive
Tata Consultancy Services - On Payroll of Core Integra
10.2017 - 01.2019
Bachelor of Science in Information Technology -
Ranchi University
Higher Secondary School -
Cambridge Public School
Secondary School -
Shree Ayyappa Public School
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