Shivani Singh
Team Lead
Mumbai,MH
Summary
Results-driven Team Lead with 5+ years of experience in credit risk management, mortgage quality control, and portfolio analysis for 2,000+ loans. Proven ability to reduce process turnaround time by up to 30% through automation (UI Path, Alteryx) and process re-engineering. Adept at leading high-performing teams , ensuring compliance with banking regulations, and delivering operational excellence in the investment banking sector .
Overview
6
6
years of professional experience
4
4
Languages
Work History
Team Lead
J. P. Morgan Chase & Co.
02.2024 - Current
- Lead a team to deliver high-quality mortgage credit reviews, providing regular coaching, performance feedback, and skill development to enhance overall productivity.
- Fostered collaboration and open communication, resulting in a more engaged and efficient team culture.
- Spearheaded process improvement initiatives to optimize quality control and reduce turnaround time.
Mortgage QC Sr Specialist
J. P. Morgan Chase & Co.
01.2020 - 02.2024
- Managed quality control for 2,000+ mortgage loans annually , ensuring 100% compliance with banking policies and federal regulations.
- Reduced process TAT by 30% by implementing automation solutions using UI Path and Alteryx.
- Conducted comprehensive portfolio analysis including income/assets, creditworthiness, property characteristics, and risk mitigation strategies.
- Led Root Cause Error Analysis projects to identify gaps and improve accuracy in decision-making.
- Designed and delivered refresher training programs, improving team accuracy and consistency by 15%.
- Collaborated with cross-departmental teams during peak application periods to ensure smooth operations.
Education
Certification - User Experience Design
Master's Union
Gurgaon, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
K J Somaiya College of Arts And Commerce
Mumbai, India 04.2001 -
Skills
Risk & Credit Management: Credit Risk Analysis, Portfolio Evaluation, Mortgage Underwriting, Regulatory ComplianceProcess & Analytics: Reporting & Analysis, Root Cause Analysis, Process Automation (UI Path, Alteryx, Python)Leadership & Collaboration: Team Management, Coaching & Mentoring, Stakeholder Communication, Agile & ScrumDesign & Research: User Research, Design Thinking, Quality ControlSoft Skills: Decision-Making, Empathy, Multi-tasking, Communication
Accomplishments
- Automation of Reconciliation Report with Python: Reduced manual effort by 25% and improved reporting accuracy.
- Root Cause Analysis Automation (UI Path): Streamlined error detection, cutting review times by 20%.
- Automated monthly productivity reporting using Alteryx, reducing manual effort and saving 2+ hours per month .
- Global Hackathon – AI/ML Fraud Prevention: Built an AI/ML-based system to detect fraud in voice/video calls using speech analysis, facial recognition, and anomaly detection.
- GCS Marine Project 1600 (Paryavaran Mitra): Coordinated project deliverables ensuring environmental compliance.
Timeline
Team Lead
J. P. Morgan Chase & Co.
02.2024 - Current
Mortgage QC Sr Specialist
J. P. Morgan Chase & Co.
01.2020 - 02.2024
Certification - User Experience Design
Master's Union
04.2001 -
Bachelor of Commerce - Accounting And Finance
K J Somaiya College of Arts And Commerce
04.2001 -
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