Shivani Srivastava
Lucknow
Summary
A results-driven Operations Specialist with over 3 years of experience in Cloud engineering, SaaS solutions, and Agile project management. Adept at identifying efficiencies, improving engineering standards, and driving cross-functional collaboration. Proven expertise in managing and enhancing Cloud offerings while ensuring scalable, resilient, and highly available services. Skilled in leveraging tools such as Jira, Confluence, and ServiceNow for seamless project execution and collaboration.
Overview
3
3
years of professional experience
Work History
Technical Consultant
Adobe Third Party Payroll of DIN Enterprise
04.2023 - Current
- Collaborated with internal teams to develop and document technical knowledge management processes, improving accessibility and use of resources.
- Identified key areas for improvement in Cloud engineering standards and processes, leading to a reduction in incident response times by 15%.
- Worked cross-functionally with product and engineering teams to enhance Adobe product offerings by identifying opportunities for operational efficiencies.
- Facilitated and led meetings with key stakeholders to discuss product and business strategies, delivering clear, impactful presentations.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
Analyst
HCL Technologies
01.2022 - 04.2023
- Oversaw backlog grooming and tracking of Cloud dependencies to ensure alignment with business goals and timely execution.
- Built and nurtured strong partnerships with cross-functional teams, fostering collaboration and driving the successful completion of projects.
- Led the development and implementation of process documentation to support product and service changes, ensuring clear communication of updates to stakeholders.
- Utilized Jira, Confluence, and ServiceNow to manage tasks, track project progress, and coordinate with technical teams effectively.
- Enhanced customer satisfaction by providing exceptional service and knowledgeable product recommendations.
Technical Support Engineer
Maintec Technologies
08.2021 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Mentored junior members of the team on best practices in issue resolution techniques.
Education
Bachelor of Science - Computer Application
Babu Banarasi Das University
Lucknow, India07-2017
High School Diploma -
City Montessori School
Lucknow 05-2017
Master of Science - Computer Applications Development
IGNOU
New Delhi, India01-2025
Skills
- Agile Framework: Extensive experience applying Agile methodologies, including SAFe, to improve team collaboration and project delivery
- Project Management Tools: Proficient in Jira, Confluence, and ServiceNow for tracking and managing work
- Data Analysis: Strong analytical skills, with a focus on identifying trends, making data-driven recommendations, and improving processes
- Communication: Excellent interpersonal, negotiation, and presentation skills, with the ability to communicate complex ideas to both technical and non-technical stakeholders
Timeline
Technical Consultant
Adobe Third Party Payroll of DIN Enterprise
04.2023 - Current
Analyst
HCL Technologies
01.2022 - 04.2023
Technical Support Engineer
Maintec Technologies
08.2021 - 01.2023
Bachelor of Science - Computer Application
Babu Banarasi Das University
High School Diploma -
City Montessori School
Master of Science - Computer Applications Development
IGNOU
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