Playing guitar, Travelling
Shivani Soni S
Global Learning And Development Officer
Hyderabad,TS
Summary
HR Operations professional with 3+ years of experience in end-to-end Learning Management System (LMS) administration and support. Expertise in SuccessFactors LMS, ServiceNow ticketing, and learning operations. Proven experience in handling LMS support, troubleshooting, reporting, and stakeholder coordination. Played a key role in change management and data migration from SuccessFactors to Degreed, including structuring employee data, job roles, functions, and skills taxonomy. Strong problem-solving, communication, and process improvement skills.
Overview
5
5
years of professional experience
Work History
Global Learning & Development Officer
Reckitt Benkiser
Hyderabad, India
12.2022 - Current
- Managed end-to-end LMS (SuccessFactors) operations including course creation, content upload, user management, and completion tracking.
- Played a key role in LMS data migration project from SuccessFactors to Degreed.
- Organized and structured large datasets including employee records, job roles, functions, and skills taxonomy to enable smooth migration.
- Supported change management activities, ensuring seamless adoption of the new learning platform.
- Performed User Acceptance Testing (UAT) for system enhancements and changes.
- Provided Level 1 and Level 2 support for LMS-related issues, resolving queries within SLA timelines and ensuring high user satisfaction.
- Handled LMS support via ServiceNow, managing tickets efficiently and ensuring timely closure.
- Coordinated training programs by scheduling sessions, sending invites, and tracking participation and completion.
- Created and maintained SOPs and process documentation to standardize workflows and improve efficiency.
- Collaborated with internal and external stakeholders across global teams for project execution.
- Identified process gaps and implemented improvements to enhance LMS operations and user experience.
Data Operations Intern
FIS Global
Hyderabad, India (Remote)
06.2022 - 10.2022
- Managed and updated customer and beneficiary data, achieving high accuracy to support operational reliability.
- Ensured data quality and compliance with internal standards, contributing to data integrity and trustworthiness.
Data Operations Intern
Franklin Templeton Investments
Hyderabad, India (Remote)
09.2021 - 06.2022
- Processed data update requests for beneficiary information to ensure up-to-date records.
- Maintained accurate records and streamlined operational workflows for improved data accessibility.
Education
BBA -
St Joseph's Degree And PG College
Hyderabad, India 04.2001 -
Skills
- Learning Management Systems (Successfactors, Degreed Exposure)
- Change Management & Data Migration
- ServiceNow Ticket Handling (L1 & L2 Support)
- User Acceptance Testing (UAT)
- Reporting & Analytics
- Training Coordination & Program Management
- Process Improvement & SOP Documentation
- MS Office (Excel, PowerPoint, Word)
- Strong analytical and troubleshooting skills
- Quick learner with ability to adapt to new systems
- Stakeholder & Client Management
- Highly organized and detail-oriented
- Excellent communication and interpersonal abilities
Interests
Timeline
Global Learning & Development Officer
Reckitt Benkiser
12.2022 - Current
Data Operations Intern
FIS Global
06.2022 - 10.2022
Data Operations Intern
Franklin Templeton Investments
09.2021 - 06.2022
BBA -
St Joseph's Degree And PG College
04.2001 -