Shivani Thakur

• Analyzed and interpreted data to determine any problems or areas that need improvement in the Payment application
• Worked with internal departments to gather requirements related to data and analytical input for reports, decision-making process and data corrections and adjustments process
• Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices and systems to reduce turnaround time.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Worked one-on-one with clients to improve Payment App specifications.

• Extensive experience in translating complex business needs into business requirements documents (BRD’s) and Software requirements specifications. (SRS)

• Excellent Documentation Skills including Drafting Statement of Work (SOW), Functional Specification Document (FSD) and User Manuals.

• To break down complex problems and projects into manageable pieces

• Expertise in business analysis to the Usage Base Management

• Adept at managing requirements and establishing traceability among various requirement groups using Requirements Traceability Matrix.

Business Analysis & Financial Impact of New product Launches of self & Competition

• Analyzing & Tracking Usage Behaviour and propose corrective actions to prevent Data Churn

• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Design working models and mockups for the client approval and internal team members.
• Interact with the developers on resolving the reported bugs and various technical issues
• Involved in gathering business requirements by conducting detailed interviews and drafted BRD (Business requirement document) and FRD (functional requirement document) out of it
• Validation of the defects fixed by development team
• Weekly Status Reporting & Monthly Dashboard preparation along with other reports

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Responsible for increasing prepaid voice user base for AP&T circle
• Accountable for increasing high usage customer such as Regular subs to Super & Super subs to Super plus
• Monitoring daily run rate of voice user, analyzing customer behavior and recommending products.
• Prepaid daily/weekly/monthly dashboards for analyzing & reporting
• Conducting various activities in collaboration with cross functional teams

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged and input information into database system.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Real-time management to achieve the desired Service level
• Updation of Product/ Process information on Ideacellular.com website & knowledge bank
• Propose & Implement the technology to improve the overall efficiency.