Summary
Overview
Work History
Education
Skills
Accolades
Personal Information
Timeline
Generic
Shivani Vij

Shivani Vij

Mohali

Summary

Dynamic banking solutions expert with 12 years of comprehensive experience in IT service delivery, sales, human resources, and fitness wellness. Proven track record in optimizing operational efficiency and enhancing client satisfaction through strategic initiatives. Core competencies include project management, team leadership, and cross-functional collaboration. Aiming to leverage diverse skill set to drive innovation and growth in a forward-thinking organization.

Overview

14
14
years of professional experience

Work History

Private Yoga Teacher

Self Employed
Mohali
01.2023 - Current
  • Currently working as a full-time yoga teacher, certified through a 200-hour Yoga Teacher Training Program by the World Yoga Federation. July 2024.
  • Completed the Yoga and Meditation Course from Panjab University in June 2022.
  • Completed the studies of the Bhagavad Gita from Punjab University in December 2022.
  • Organized class plans according to the specific needs of each student.
  • Guided meditation and relaxation practices to improve overall well-being.
  • Demonstrated various poses using props such as blocks, straps, and a yoga wheel.
  • Conducted private classes in homes, studios, or other locations, as clients requested.
  • Prepared for classes in advance, selected and queued music beforehand, and began and ended classes on time for the maximum benefit to attendees.
  • Encouraged students to stay motivated and reach their fitness goals.

Team Manager

HDFC Bank LTD.
11.2017 - 10.2019
  • Responsible for managing a team of 15 Relationship Bankers, who are responsible 23000 High Net Worth customers, to meet the portfolio objectives like Relationship Business, Digital Product Penetration, Income to earn maximum incentives, Quality excellence, Customer satisfaction and Continuous delivering the best services
  • Handling multiple products such as Auto Loan, Personal Loan, Home Loan, HSL, CASA Accounts, Life Insurance, Health Insurance, Home Insurance, Credit Cards and other Digital Products
  • Managing PB performance for Income Generation
  • Building effective relationship with the customers and managing the portfolios so as to generate the revenue/ income within the portfolio
  • Monitoring the performance of all the portfolios under management guidance so as to meet the income target set month on month
  • Monitoring the Group Level Income and working on improving the same
  • Driving and guiding the team for revenue/ income generation to meet the 100 % Resource Level Income target monthly and annually
  • Managing PB performance to meet the Portfolio Parameters
  • Ensuring that each RM meets the defined parameters of the portfolios to keep the portfolio healthy
  • Every portfolio to have the required set of groups so as to build relationship with the customers
  • Maintaining the number of eligible groups in the portfolio by engaging with the customer's cross sell products to all the customers in the group
  • Working on the number of sales done in each portfolio
  • Build on the liability balance which includes growth in CASA
  • Digital Penetration
  • Working on the improving the digital penetration in the all portfolio
  • Increasing the penetration on Net Banking/Mobile Banking so as the groups are digitally active
  • Working on the maximum stickiness of the customer by making the customer active on digital products of the bank and with the help of bill pay facility
  • Working towards increase in the penetration on all digital products of the bank
  • Service Quality and Customer Satisfaction
  • Barging the calls made by RM's on daily basis followed by giving feedback
  • Ensuring effective engagement by the RM's with all the customers regularly by building rapport or strengthening the relationship
  • Seeking customer's feedback to ascertain possible improvement areas or strength of the RM's
  • Identifying the training gaps for the team and communicating the same to UH, Training quality managers every month
  • Awarded for outstanding performance in General Insurance Business by Aditya Birla for April 2018 to June 2018
  • Awarded for the Highest Achievement in Auto Loan Business for July 2018 to Sep 18
  • Received the Best Employee Award for the month of December 2018
  • Awarded for the outstanding performance in LI Business for March 2019 by TATA AIA
  • Awarded for the outstanding contribution in G.I
  • Business by HDFC ERGO for Mar 19
  • Won the Gold medal in Lagori Game at State Level and Qualified for National - Josh 7th Tournament held at Panchkula (Tau Devi Lal Stadium) Nov 2018
  • Played National Josh Tournament and representing Chandigarh for Game Lagori and Won the Bronze Medal
  • Tournament held at Mumbai (Air India Ground) Feb 2019

Project Lead IMS business for North Region - Chandigarh, Haryana, Punjab & Himachal Pradesh

WIPRO LIMITED
09.2013 - 10.2017
  • Managed team of 70 + engineers & coordinators to achieve outlined SLAs with different OEMs
  • Hands on experience in delivering presentation regarding the monthly billing to Client
  • Business Development through participation in Tenders
  • Complete Project Management, Team Management, Time Management& Risk Management
  • Monthly reviews/visit to client site to maintain the touch points and getting feedback from client
  • Responsible for successful execution of the SLA to the satisfaction of the customers
  • Hands on experience in auditing the monthly claims/expense across 100 employees in the region
  • Strategic Resource planning for executing Projects
  • Conducting weekly reviews for all engineers, vendors and Logistics teams
  • Ensuring quarterly, half-yearly timely payment collections
  • Responsible for delivering all the deliverables of the projects within SLA's
  • Hands on experience in handling CA specific tools for Service Desk & ITCM and ITAM
  • Hands on experience in handling Staffing and Employee Engagement Activities
  • Hands on experience in handling client site with more than 250 employees in 25 centers across India
  • Hands on experience in Onboarding/Off boarding of employees
  • Responsible for background verification of all the employees based on specific checks
  • Responsible for organizing reward and recognition function along with the top management of client on quarterly basis
  • Hands on experience in driving the progression/conversion cycle until closure
  • Responsible for taking sign off from client for the training requirements raised by different domain leads
  • Responsible for sharing the status of open positions with relevant stakeholders of Wipro on daily basis
  • Responsible for sharing the resignation details of individuals falling under 'Other profiles' and 'Key and Critical Profile' category with the relevant stakeholders of Wipro on daily basis
  • Responsible for sharing the 'Backfill of Key and Critical positions' and 'Backfill of Other profiles' with MIS on monthly basis
  • Responsible for sharing SLA calculation under 'Training KPI' with MIS
  • Responsible for organizing the team bonding activities, sports events, team outings and various competitions
  • Hands on experience in taking various Policy awareness-training sessions on weekly basis
  • Responsible for facilitating the trainings in different departments
  • Responsible for the performance assessment of 250 employees, based on the client specific parameters

Sr. Executive Administration

WIPRO LIMITED
10.2010 - 08.2013
  • 2.10 years' experience in Facility and Administration Management, handled complete Leasing, Procurement, SAP Billing, MIS/Reports, Vendor Management, Contracts/Agreements, Safety & Security (part of Global Security Group), IT Support and Space Management for the entire Admin & Facilities function of Wipro InfoTech at Chandigarh location spread across an area of about 7000 Sq
  • Ft
  • With the strength of around 100 employees
  • Space Management: Managed 100 seats in Wipro Chandigarh for allocation & releasing and keep their records project wise
  • Weekly Reports shared to the senior management
  • MIS Reports Preparing of monthly Report, MIS
  • (i.e., the Telecom MIS, Corporate Data, Mobile Report, Transport MIS, FMG Metrics Report, MIS Report, Debit Cost Report, Provision Report) These reports share to Bangalore senior management
  • Procurement: Managing Chandigarh location Procurement for Wipro Facility Management Group, commodities and services like Manpower Contract, Housekeeping, AMC for equipment, Rate Contract, Service Contract, Lease Deeds, Rent Agreements and other day today requirements to effectively run end-to-end operations
  • Organize Board Meeting, Conference's and Special Events: Organize the board's meeting for senior management with all requirements like V-con room, projector, VOIP, screen, fillip chart and general stationary
  • Vendor Management: Quarterly vendor performance review and share reports to procurement head to judge their feasibility in the organization
  • Company Lease Accommodation: Provided Company lease accommodation to the employees as per their eligibility/grade
  • Monthly Report details shared to Bangalore senior management
  • Agreement and Contract Management: Organized vendor meetings and negotiations feedback and actions around product and services of vendors ensuring quality and receipt of products and services as per specified product specifications and brands interact with central purchase office for facilitating vendor agreements and renewals fine tuning of terms and conditions including change no's, TAT and comments
  • Office Lease Agreements: Supporting and driving the finalizations of office spaces and contracts for lease agreements
  • Ensured monthly rentals and payments as per PO
  • As per the lease agreement conditions supporting vendors and central team in ensuring monthly Rentals/MIS reports/TDS and other associated activities
  • Nominated & Won the All Rounder Award
  • 2011-2012
  • My Team has been awarded the Best Support Function Award
  • 2011-2012
  • Won the Best People Champ Award from HR
  • 2012-2013
  • Taking up cases with Bangalore accounts team at highest level at Wipro Technologies to Process electricity bill via soft copy thus saving on late charges
  • (Total saving around Rs
  • 3000 per month)
  • Cutting Excess magazines consumption at reception at Wipro Limited saving of Rs.1000 per Month
  • Won the title of WIPRO Run Winner in September 2014 (Gold Medal)
  • Won the title of WIPRO Run Winner in September 2015 (Gold Medal)
  • Organized the WIPRO RUN event 2016
  • Promoted to the next level in the organization June 2016 onwards
  • Organizing the Wipro Run Global event 2017

Education

B. Com -

Punjab University
Chandigarh
01.2010

Senior Secondary School -

P.B.S.E. Board
01.2007

Secondary School -

P.B.S.E. Board
01.2005

GED -

Panjab University
Chandigarh

Skills

  • Effective communication
  • Task prioritization
  • Relationship building
  • Client relationship management
  • Social media posting
  • Active listening
  • Resource allocation
  • Staff hiring and recruiting
  • Work Planning and Prioritization
  • Continuous improvement
  • Task delegation
  • Project management
  • Strong demonstration skills
  • Online assessments
  • Product Training
  • Physical education

Accolades

  • Achieved Best Athlete Award in 2005 at the District Level
  • Won the State Hockey Championship in 2007 at the State level
  • Participated in various public awareness rallies at the State level

Personal Information

  • Father's Name: Lt. Sh. Parmod Kumar Vij
  • Mother's Name: Lt. Namarta Vij
  • Date of Birth: 12/01/88
  • Marital Status: Married

Timeline

Private Yoga Teacher

Self Employed
01.2023 - Current

Team Manager

HDFC Bank LTD.
11.2017 - 10.2019

Project Lead IMS business for North Region - Chandigarh, Haryana, Punjab & Himachal Pradesh

WIPRO LIMITED
09.2013 - 10.2017

Sr. Executive Administration

WIPRO LIMITED
10.2010 - 08.2013

B. Com -

Punjab University

Senior Secondary School -

P.B.S.E. Board

Secondary School -

P.B.S.E. Board

GED -

Panjab University

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