SHIVANI WAGHMARE

Dedicated Customer Success Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as a part of the team to reach personal and business goals. Known for successfully handling escalated customer issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Open Tickets Trigger

• The above project helps automate the identification and follow-up on open tickets that have exceeded a one-hour response time.
• By implementing this project, we ensure that the team addresses customer inquiries promptly, minimizing the time tickets spend in an open state and improving the overall customer experience.
• Additionally, the project provides valuable insights into the requester's wait time, facilitating continuous improvement in our support processes.

Email Signature:

• Implemented a personalized email signature for our team members to make a lasting impact on our interactions with the customers.

Professional Development and Mentorship:

• Provided comprehensive training and mentorship to fellow team members, fostering their professional growth and enhancing overall team performance.

STAR AWARD Q4 2023

Recognized as a STAR performer in Q4 2023 for consistently exceeding expectations, delivering impactful solutions, and contributing to the overall success of the team and organization.