Strategic Learning & Development leader with 16+ years of experience driving organizational growth through innovative talent development programs. Proven expertise in designing and implementing scalable training solutions, succession planning, and fostering continuous learning cultures. Skilled in leveraging technology, data analytics, and behavioral assessments to maximize employee potential and align L&D initiatives with business objectives. Strong technical foundation with hands-on experience in enterprise systems and IT infrastructure.
Hi, I’m
SHIVANI ZUTSHI
Manager, Learning & Development
Pune
Summary
Overview
18
years of professional experience
5
Certifications
4
Languages
Work History
Michelin
Manager, Learning & Development
01.2022 - Current
Job overview
- Pioneered strategic training initiatives enhancing behavioral competencies and performance across 500+ employees, resulting in measurable improvements in productivity and employee engagement
- Established continuous learning environment aligned with organizational core values, achieving 95% training completion rate and 4.6/5 average participant satisfaction score
- Designed and implemented comprehensive competency frameworks and succession planning programs to support long-term organizational growth and leadership pipeline development
- Leveraged learning analytics and data-driven insights to optimize training ROI and demonstrate business impact of L&D initiatives
- Championed innovative training methodologies including microlearning, blended learning, and AI-powered personalized learning paths
Hinduja Global Solutions for TIAA
Learning and Development Specialist
09.2020 - 01.2022
Job overview
- Developed and executed talent development strategies supporting career progression and succession planning for high-potential employees
- Conducted comprehensive training needs assessments through surveys, interviews, and consultations with stakeholders to align programs with business goals
- Delivered multi-modal training programs via ILT, virtual classrooms, and webinars, achieving 90% knowledge retention rates
- Collaborated with senior management to design customized leadership development programs addressing organizational capability gaps
Mazenet Solutions Pvt Ltd for Cognizant Technologies
Corporate Consultant - Soft Skills
08.2014 - 09.2020
Job overview
- Trained 5,000+ employees across 150+ batches in critical soft skills including communication, leadership, teamwork, and emotional intelligence
- Utilized diverse training methodologies including role-playing, simulations, team exercises, group discussions, videos, and e-learning modules to maximize engagement and knowledge transfer
- Applied interpersonal and motivational techniques to facilitate high program engagement and promote adherence to training principles
- Employed variety of assessment tools to monitor individual skill development and continuously improve instructional methods based on feedback and performance metrics
TASMAC Management Training Resources Pvt. Ltd.
Learning & Development Associate
05.2012 - 08.2014
Job overview
- Managed end-to-end training coordination and designed customized training programs aligned with client requirements
- Administered behavioral assessments including Proception2, BestWorkData, and Assess to evaluate employee competencies and identify development opportunities
- Generated comprehensive assessment reports and provided actionable insights to clients for talent management decisions
- Conducted behavioral trainings for client partners
Patni Computer Systems
Analyst
03.2009 - 06.2010
Job overview
- Provided technical support and system administration for UK-based organization, managing SAP, AS400, Active Directory, IBM Exchange, and BlackBerry Enterprise Server
- Performed SAP user account maintenance, testing, server monitoring, and access permissions management
- Administered AS400 systems including backup management, task scheduling, and user account maintenance
HCL Technologies
Technical Support Officer
12.2007 - 01.2009
Job overview
- Delivered technical support for British Telecommunication, UK’s largest ISP, demonstrating strong customer service and problem-solving skills
Education
Shivaji University
Bachelor of Engineering (B.E.) from Computer Engineering
01-2007
University Overview
Symbiosis Centre of Distance Learning
PGDIT from Information Technology
01.2011
University Overview
Skills
Certification
Strategic Human Resource Management
Timeline
Manager, Learning & Development
Michelin
01.2022 - Current
Learning and Development Specialist
Hinduja Global Solutions for TIAA
09.2020 - 01.2022
Corporate Consultant - Soft Skills
Mazenet Solutions Pvt Ltd for Cognizant Technologies
08.2014 - 09.2020
Learning & Development Associate
TASMAC Management Training Resources Pvt. Ltd.
05.2012 - 08.2014
Analyst
Patni Computer Systems
03.2009 - 06.2010
Technical Support Officer
HCL Technologies
12.2007 - 01.2009
Shivaji University
Bachelor of Engineering (B.E.) from Computer Engineering
Symbiosis Centre of Distance Learning
PGDIT from Information Technology