Shivani
Digital Marketer
Summary
Enthusiastic, hard working and reliable individual with 5 years of work experience in different sector of aviation and hospitality domain. Dedicated to team-driven environment, highly skilled in dealing pressure situations, seeking for a full-time position in digital marketing role that offers growth, challenge and good work environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Air Hostess
Indigo airlines
Bangalore
2013.02 - 2016.12
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Agent
GO Airlines
Patna
2010.08 - 2011.08
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Front Office Executive - Intenship
Chanakya hotel
Patna
2010.05 - 2010.07
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
Education
MBA - Marketing
Liverpool Business School
Liverpool 2022.06 - Current
Google Online Course - Digital Marketing
Google Digital Garage
Digital Marketing & E-Commerce Certificate 2023.05 - Current
Bachelor of Science - Zoology
JD Women's College
Patna 2009.06 - 2012.06
International Diploma - Aviation, Hospitality And Travel Management
The Catalyst Academy
Patna 2009.04 - 2010.04
Skills
Customer relationship
People Management
Communication
Digital Marketing
Marketing
Certification
NCC Grade A
Timeline
Google Online Course - Digital Marketing
Google Digital Garage
2023.05 - Current
MBA - Marketing
Liverpool Business School
2022.06 - Current
Air Hostess
Indigo airlines
2013.02 - 2016.12
A1 Level German Language
2011-08
Customer Service Agent
GO Airlines
2010.08 - 2011.08
Front Office Executive - Intenship
Chanakya hotel
2010.05 - 2010.07
Bachelor of Science - Zoology
JD Women's College
2009.06 - 2012.06
International Diploma - Aviation, Hospitality And Travel Management
The Catalyst Academy
2009.04 - 2010.04
NCC Grade A
2007-01