Shivani
Digital Marketer
Summary
Enthusiastic, hard working and reliable individual with 5 years of work experience in different sector of aviation and hospitality domain. Dedicated to team-driven environment, highly skilled in dealing pressure situations, seeking for a full-time position in digital marketing role that offers growth, challenge and good work environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Air Hostess
Indigo airlines
Bangalore
02.2013 - 12.2016
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Agent
GO Airlines
Patna
08.2010 - 08.2011
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Front Office Executive - Intenship
Chanakya hotel
Patna
05.2010 - 07.2010
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
Education
MBA - Marketing
Liverpool Business School
Liverpool 06.2022 - Current
Google Online Course - Digital Marketing
Google Digital Garage
Digital Marketing & E-Commerce Certificate 05.2023 - Current
Bachelor of Science - Zoology
JD Women's College
Patna 06.2009 - 06.2012
International Diploma - Aviation, Hospitality And Travel Management
The Catalyst Academy
Patna 04.2009 - 04.2010
Skills
Customer relationship
People Management
Communication
Digital Marketing
Marketing
Certification
NCC Grade A
Timeline
Google Online Course - Digital Marketing
Google Digital Garage
05.2023 - Current
MBA - Marketing
Liverpool Business School
06.2022 - Current
Air Hostess
Indigo airlines
02.2013 - 12.2016
A1 Level German Language
08-2011
Customer Service Agent
GO Airlines
08.2010 - 08.2011
Front Office Executive - Intenship
Chanakya hotel
05.2010 - 07.2010
Bachelor of Science - Zoology
JD Women's College
06.2009 - 06.2012
International Diploma - Aviation, Hospitality And Travel Management
The Catalyst Academy
04.2009 - 04.2010
NCC Grade A
01-2007