Shivani Arvind Patil

• Amazon
• Regularly monitored competitors' listings and pricing through online resources to stay competitive.
• Performed Excel operations including VLOOKUP, HLOOKUP, SUM, and other advanced functions for data analysis.
• Maintained and improved Amazon Account Health, ensuring compliance with platform policies.
• Created new product listings, both manually and in bulk, ensuring accurate categorization and content.
• Update product pricing on a regular basis based on competitor and market trends.
• Generated invoices, return labels, and air waybills (AWB) for order processing and returns.
• Actively monitored the Buy Box status, identified competing sellers, and implemented strategies to win the Buy Box.
• Tracked new orders and coordinated with purchasing teams to ensure timely procurement.
• Identified and resolved dangerous goods (DG) product issues and listing errors to maintain listing integrity.
• Conducted regular analysis of Buy Box competitors, gathered their pricing and listing data to improve positioning.

Audit Executive
Key Responsibilities:

• Conducted daily audits of emails, orders, and held orders to ensure accuracy and compliance with internal policies.
• Reviewed and validated Daily Work Reports (DWRs), identifying discrepancies and implementing corrective actions.
• Collaborated closely with the Customer Service (CS) team to investigate and resolve order-related issues promptly, improving customer satisfaction.

Product Listing & Marketplace Management
Key Responsibilities:

• Created and optimized bulk product listings across major marketplaces including eBay, Walmart, Facebook Marketplace, and Houzz.
• Ensured listings were accurate, SEO-optimized, and compliant with each platform’s guidelines to maximize visibility and engagement.
• Regularly updated pricing and inventory levels across all platforms, ensuring real-time accuracy and alignment with sales strategies.
• Identified and corrected listing issues and inconsistencies, contributing to improved performance and reduced customer complaints.

SKU Audit and Optimization
Key Responsibilities:

• Conducted performance audits of top-selling SKUs to uncover listing inaccuracies, fulfillment errors, and pricing discrepancies.
• Worked cross-functionally with listing, operations, and customer service teams to address issues and enhance overall SKU performance.
• Implemented improvements that led to increased product discoverability and higher conversion rates.

Quality Analyst – E-commerce Marketplaces
Key Responsibilities:

• Performed rigorous quality checks on bulk listing files for platforms such as eBay, Amazon, Walmart, OnBuy, Wish, and Sears.
• Ensured that all new listings met marketplace guidelines, were free of errors, and optimized for search and conversion.
• Conducted daily QC of pricing and inventory files to prevent data discrepancies and maintain consistency across marketplaces.
• Flagged and corrected data issues before upload, significantly reducing listing errors and stock mismatches.
• Liaised with the order processing team and served as a critical link between Quality Control and Operations, ensuring smooth fulfillment workflows.

Front Desk Executive / Administrative Assistant
Key Responsibilities:

• Greeted visitors and maintained a welcoming and professional front-desk environment.
• Answered incoming phone calls and efficiently routed them to the appropriate departments or personnel.
• Assisted clients and vendors with inquiries, appointment scheduling, and general administrative support.
• Managed appointment calendars, scheduled meetings, and coordinated logistics for internal and external engagements.
• Monitored and replenished office supplies, ensuring smooth day-to-day operations.
• Provided administrative support to various departments, including document preparation, data entry, and file management.