Summary
Overview
Work History
Education
Skills
Timeline
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Shivani Benerjee

Shivani Benerjee

17Yrs + Sales, Marketing, Training, Team Handling, Key Account Management, Operation & Service
Hyderabad

Summary

Talented professional with Sales, Marketing , Events & Webinar Handling, leadership, ,Operations, Administration, Team Management & Franchisee Business Handling .Insightful Sales & Development Profit Making Center with 17+ years of customer service experience.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Deputy General Manager Corporate Account

Lifecell International Private Limited
Hyderabad
10.2021 - Current

Job Description :

  • Represent the Company & Its Multiple Services to Corporate Hospitals.
  • Manage existing Corporate Hospital Portfolios with through market research and plans to reach them within stipulated timelines.
  • Developing a thorough understanding of the Key Accounts/clients needs and requirements and providing a solution basis that.
  • Developing and maintaining the relationship with key corporate accounts in line with growth expected from these accounts’ basis potential and conversions.
  • Partnering with various teams within the organization to achieve overall business objectives.
  • Recruitment, Training and Developing Staff.
  • Compiling all reports on accounts progress, goals and forecasts for all key accounts and stakeholders.
  • Addressing client queries on a real time basis.
  • Build Professional Networks via social media to reach out untapped new accounts
  • Maintain data and data analyses provided to the Management on a monthly basis.
  • Handling Key Account Franchisee & Business Monitoring.
  • Handling or Creating New Events for Online & Offline with Hospitals & Doctors , Brand Engagement.

Circle Head

LifeCell International Private Limited
Hyderabad
08.2015 - 09.2022
  • Handling Both Products Biobank & Diagnostics
  • Recruitment , Training , Team Handling for Biobank and Diagnostic Service.
  • Eased team transitions and new employee orientation through effective training and development.
  • Handling the Consisting Account and Creating New Accounts for LifeCell Services- Biobank & Diagnostics
  • Handling the Real-time basis calls from Clients, Hospitals & Doctors & Superior for Smooth Operation.
  • Achieving the Targets month on month for Biobank & Diagnostic Services
  • Created and implemented aggressive action plan to address for Center Business Generation.

Regional Manager - Diagnostics- South Zone

LifeCell International Private Limited
Hyderabad
03.2012 - 07.2015
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Held meetings with director to identify techniques to overcome sales obstacles
  • Supervised staff to optimize brand expansion initiatives and productivity
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Area Sales Manager- Diagnostics - South Zone

LifeCell International Private Limited
Hyderabad
04.2011 - 03.2012
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Identification of key accounts (hospitals, nursing homes, birthing centers etc.) for establishing partnerships for Diagnostic within the assigned region.
  • To come up with a strategy to establish and manage the account and set objectives (enrolments, account growth plan etc.) with guidance from LifeCell management.
  • Development of key accounts through interaction with top management, heads of administration, medical departments, medical superintendents etc. to promote Diagnostic
  • Closure of key accounts by entering into a formal agreement (Memorandum of Understanding, MoU) with the concerned organizations.
  • Ensure performance and sustainable inflow of enrolments from established key accounts .To maintain relationships with key accounts and negotiate contractual terms and conditions in accordance with the overall sales strategy.
  • Liaison with key internal departments such as Logistics, FAA, operations and marketing to ensure smooth, timely, efficient and streamlined flow of activities.
  • To manage the practical organization of the sales & logistics process such as sample collection, reporting, interaction with parents, doctors, payments from hospitals etc. and coordination of customer service
  • To carry out continuous market analysis and research on the dynamics of the account
  • To provide feedback from the market and apprise the management regularly on market trends, competition, competitive gaps, growth drivers, new opportunities within the realm of the service.
  • Maintenance and growth of established accounts through regular follow-up meetings, organization of CMEs, workshops and other events and training.

Territory Manager

LifeCell Inernational Private Limited
Hyderabad
04.2010 - 03.2011
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Achieved sales goals, distribution targets and market share through proactive management of territory.
  • Managed over 50 Team calls per day.' or, "Increased sales by 10%"MoM.

Sr Center Head

LifeCell International Private Limited
Hyderabad
10.2009 - 03.2010
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Developed strong communication and organizational skills through working on group team.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%"MoM.

Center Head

LifeCell International Private Limited
Hyderabad
06.2008 - 09.2009
  • Conducted regular staff meetings to obtain feedback on important issues
  • Achieved forecasting accuracy to allow for better planning and reporting
  • Devised cross-training matrix to provide adequate backup for positions

Team Leader

LifeCell International Private Limited
Hyderabad
01.2008 - 05.2008
  • Built strong relationships with customers through positive attitude and attentive response
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service

Relationship Executive

LifeCell International Private Limited
Hyderabad
06.2007 - 12.2007

Marketing Executive & Tele Sales

JustDial
Hyderabad
04.2006 - 04.2007

Tele Sales - Fix Appointment for Sales Team

Marketing Executive- To Sell Company Yellow Pages Space Ads to Clients

Education

Bachelor of Arts - Public Administration

Kasturba Gandhi College For Women
Hyderabad
06.2001 - 04.2004

Skills

Leadership

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Timeline

Deputy General Manager Corporate Account

Lifecell International Private Limited
10.2021 - Current

Circle Head

LifeCell International Private Limited
08.2015 - 09.2022

Regional Manager - Diagnostics- South Zone

LifeCell International Private Limited
03.2012 - 07.2015

Area Sales Manager- Diagnostics - South Zone

LifeCell International Private Limited
04.2011 - 03.2012

Territory Manager

LifeCell Inernational Private Limited
04.2010 - 03.2011

Sr Center Head

LifeCell International Private Limited
10.2009 - 03.2010

Center Head

LifeCell International Private Limited
06.2008 - 09.2009

Team Leader

LifeCell International Private Limited
01.2008 - 05.2008

Relationship Executive

LifeCell International Private Limited
06.2007 - 12.2007

Marketing Executive & Tele Sales

JustDial
04.2006 - 04.2007

Bachelor of Arts - Public Administration

Kasturba Gandhi College For Women
06.2001 - 04.2004
Shivani Benerjee17Yrs + Sales, Marketing, Training, Team Handling, Key Account Management, Operation & Service