17Yrs + Sales, Marketing, Training, Team Handling, Key Account Management, Operation & Service
Hyderabad
Summary
Talented professional with Sales, Marketing , Events & Webinar Handling, leadership, ,Operations, Administration, Team Management & Franchisee Business Handling .Insightful Sales & Development Profit Making Center with 17+ years of customer service experience.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Deputy General Manager Corporate Account
Lifecell International Private Limited
Hyderabad
10.2021 - Current
Job Description :
Represent the Company & Its Multiple Services to Corporate Hospitals.
Manage existing Corporate Hospital Portfolios with through market research and plans to reach them within stipulated timelines.
Developing a thorough understanding of the Key Accounts/clients needs and requirements and providing a solution basis that.
Developing and maintaining the relationship with key corporate accounts in line with growth expected from these accounts’ basis potential and conversions.
Partnering with various teams within the organization to achieve overall business objectives.
Recruitment, Training and Developing Staff.
Compiling all reports on accounts progress, goals and forecasts for all key accounts and stakeholders.
Addressing client queries on a real time basis.
Build Professional Networks via social media to reach out untapped new accounts
Maintain data and data analyses provided to the Management on a monthly basis.
Handling Key Account Franchisee & Business Monitoring.
Handling or Creating New Events for Online & Offline with Hospitals & Doctors , Brand Engagement.
Circle Head
LifeCell International Private Limited
Hyderabad
08.2015 - 09.2022
Handling Both Products Biobank & Diagnostics
Recruitment , Training , Team Handling for Biobank and Diagnostic Service.
Eased team transitions and new employee orientation through effective training and development.
Handling the Consisting Account and Creating New Accounts for LifeCell Services- Biobank & Diagnostics
Handling the Real-time basis calls from Clients, Hospitals & Doctors & Superior for Smooth Operation.
Achieving the Targets month on month for Biobank & Diagnostic Services
Created and implemented aggressive action plan to address for Center Business Generation.
Regional Manager - Diagnostics- South Zone
LifeCell International Private Limited
Hyderabad
03.2012 - 07.2015
Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Developed sales strategy based on research of consumer buying trends and market conditions
Held meetings with director to identify techniques to overcome sales obstacles
Supervised staff to optimize brand expansion initiatives and productivity
Developed sales strategy based on research of consumer buying trends and market conditions.
Area Sales Manager- Diagnostics - South Zone
LifeCell International Private Limited
Hyderabad
04.2011 - 03.2012
Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
Exceeded targets by building, directing and motivating high-performing sales team.
Identification of key accounts (hospitals, nursing homes, birthing centers etc.) for establishing partnerships for Diagnostic within the assigned region.
To come up with a strategy to establish and manage the account and set objectives (enrolments, account growth plan etc.) with guidance from LifeCell management.
Development of key accounts through interaction with top management, heads of administration, medical departments, medical superintendents etc. to promote Diagnostic
Closure of key accounts by entering into a formal agreement (Memorandum of Understanding, MoU) with the concerned organizations.
Ensure performance and sustainable inflow of enrolments from established key accounts .To maintain relationships with key accounts and negotiate contractual terms and conditions in accordance with the overall sales strategy.
Liaison with key internal departments such as Logistics, FAA, operations and marketing to ensure smooth, timely, efficient and streamlined flow of activities.
To manage the practical organization of the sales & logistics process such as sample collection, reporting, interaction with parents, doctors, payments from hospitals etc. and coordination of customer service
To carry out continuous market analysis and research on the dynamics of the account
To provide feedback from the market and apprise the management regularly on market trends, competition, competitive gaps, growth drivers, new opportunities within the realm of the service.
Maintenance and growth of established accounts through regular follow-up meetings, organization of CMEs, workshops and other events and training.
Territory Manager
LifeCell Inernational Private Limited
Hyderabad
04.2010 - 03.2011
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Achieved sales goals, distribution targets and market share through proactive management of territory.
Managed over 50 Team calls per day.' or, "Increased sales by 10%"MoM.
Sr Center Head
LifeCell International Private Limited
Hyderabad
10.2009 - 03.2010
Assisted with day-to-day operations, working efficiently and productively with all team members
Developed strong communication and organizational skills through working on group team.
Managed over 50 customer calls per day.' or, "Increased sales by 10%"MoM.
Center Head
LifeCell International Private Limited
Hyderabad
06.2008 - 09.2009
Conducted regular staff meetings to obtain feedback on important issues
Achieved forecasting accuracy to allow for better planning and reporting
Devised cross-training matrix to provide adequate backup for positions
Team Leader
LifeCell International Private Limited
Hyderabad
01.2008 - 05.2008
Built strong relationships with customers through positive attitude and attentive response
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Relationship Executive
LifeCell International Private Limited
Hyderabad
06.2007 - 12.2007
Marketing Executive & Tele Sales
JustDial
Hyderabad
04.2006 - 04.2007
Tele Sales - Fix Appointment for Sales Team
Marketing Executive- To Sell Company Yellow Pages Space Ads to Clients