Shivanjali Kaushik
Noida
Summary
Broadcast Operations | Cloud Playout & Managed Services Expert A strategic and highly adaptable professional with 18+ years of experience in Broadcast Playout and Media Operations. Currently serving as Broadcast Operations Manager at Amagi Media Labs, overseeing global 24×7 operations and a team of 80+ members, with a focus on cloud-native playout, OTT ad monetization, and international client success. Skilled in transitioning traditional broadcast workflows into virtualized environments (CLOUDPORT) while leading high-performing, cross-functional teams. Expert in maintaining rigorous operational standards, managing complex live events.
Overview
18
18
years of professional experience
1
1
Language
Work History
Manager – Customer Success & Broadcast Operations
Amagi Media Labs
07.2019 - Current
- Own end-to-end customer success for SaaS-based cloud playout, OTT, FAST, and VOD services, supporting 100+ global customers across multiple regions.
- Lead and mentor operations team of 80+ professionals, ensuring consistent service delivery, uptime, and SLA compliance.
- Act as a key escalation point for P1 incidents, driving faster MTTR through structured governance, daily reviews, and cross-functional collaboration.
- Partner closely with Product, Engineering, and Sales teams to translate customer requirements into scalable operational solutions.
- Drive customer onboarding, operational readiness, training, and success metrics aligned to long-term retention and growth.
- Own capacity planning, staffing models, and hiring strategies to support phased channel launches and business expansion.
Supervisor – Broadcast Operations
Zeus Worldcast (Encompass)
12.2016 - 06.2019
- Directed 24/7 playout operations for a 'Megapod' environment, managing 50+ international channels for clients like Disney, Discovery, and Sony.
- Led a team of 15+ broadcast professionals, achieving a 99.99% uptime record through proactive monitoring and rapid incident response.
- Ensured strict compliance with international broadcast regulations and technical specifications (SCTE-35, Loudness, Subtitling).
- Successfully managed high-pressure live event broadcast windows, coordinating global satellite and fiber feeds.
Sr. Media Administrator (MCR)
News Nation
10.2012 - 12.2016
- Role Overview: As a Senior Media Administrator, acted as the technical backbone of the newsroom, ensuring the seamless transition between live studio discussions, outdoor broadcast (OB) breaking news, and scheduled commercial breaks. Responsible for the technical integrity of the channel's 24x7 output.
- Key Responsibilities & Deliverables:
- Live News Orchestration: Managed the real-time switchover between live studio anchors and remote field reporters via DSNG, LiveU, and Skype/IP links.
- PCR-MCR Coordination: Worked in close tandem with the Production Control Room (PCR) to execute high-pressure 'Breaking News' scenarios, ensuring graphics (scrolls/tickers) and live feeds were synchronized perfectly.
- Automation & Playout Management: Operated and maintained the Harris ADC 1000 and Nexio server systems, ensuring the daily playlist (As-Run logs) was executed with zero frame gaps.
- Commercial Traffic Oversight: Verified and uploaded traffic logs, ensuring all scheduled advertisements and promos were aired as per client contracts to prevent revenue loss (Make-goods).
- Technical Troubleshooting: Resolved real-time signal issues, including aspect ratio corrections, audio level normalization, and satellite downlink interference.
- Media Asset Management (MAM): Supervised the ingest and archiving process, ensuring high-quality metadata tagging for news clips to allow for rapid retrieval by the editorial team.
Panel Producer
Spiritual and Lifestyle
01.2010 - 01.2012
- Key Responsibilities & Impact
- Managed the vision mixer/switcher to transition between multiple camera angles, graphics, and pre-recorded clips during live spiritual discourses or talk shows.
- Provided precise cues to anchors and guests, ensuring the program stayed on schedule to the second—crucial for satellite TV slots.
- Acted as the bridge between the Production Control Room (PCR) and the floor manager to ensure seamless communication.
- Panel & Guest Coordination: Technical Briefing: Briefed guest speakers, religious scholars, or panellists on microphone etiquette and camera positioning before going on air.
- Multi-Source Integration: Coordinated 'Phon-ins' or remote patches, ensuring that callers or remote guests were integrated into the live panel without audio feedback or technical glitches.
Asst. Panel Producer
Live India
01.2008 - 02.2009
- Assisted in production workflows and control room coordination.
Education
Diploma - Journalism and Mass Media
IPW
New DelhiBA (Hons) - undefined
Delhi University
Senior Secondary & Secondary - undefined
CBSE
Skills
Customer Success & Lifecycle Management
Global 24×7 Operations Leadership
Large-Scale Team Management & Workforce Planning
SLA, KPI, MTTR & Incident Governance
Cloud Playout, OTT, FAST & VOD Operations
SaaS Service Delivery & Platform Operations
Timeline
Manager – Customer Success & Broadcast Operations
Amagi Media Labs
07.2019 - Current
Supervisor – Broadcast Operations
Zeus Worldcast (Encompass)
12.2016 - 06.2019
Sr. Media Administrator (MCR)
News Nation
10.2012 - 12.2016
Panel Producer
Spiritual and Lifestyle
01.2010 - 01.2012
Asst. Panel Producer
Live India
01.2008 - 02.2009
BA (Hons) - undefined
Delhi University
Senior Secondary & Secondary - undefined
CBSE
Diploma - Journalism and Mass Media
IPW