SHIVANK

Project: TrackWise Digital (TWD)

Technologies: Agentforce, Einstein Copilot, Salesforce AI, Apex, LWC, Managed Packages, Platform Events, REST APIs

Key Responsibilities & Achievements

• Act as the primary technical lead for TrackWise Digital initiatives, partnering with architects, product owners, and business stakeholders to drive technical strategy, solution design, estimation, capacity planning, and delivery governance.
• Lead a team of 8 engineers across multiple Salesforce workstreams, establishing engineering standards, mentoring practices, and technical governance processes.
• Spearheaded implementation of AI-driven Complaint Management capabilities using Agentforce and Einstein Copilot, reducing manual complaint triage and classification effort by approximately 60% while improving investigation efficiency and case resolution timelines.
• Designed managed package solutions, reusable service frameworks, and scalable integration patterns using Apex, LWC, Platform Events, and REST APIs.
• Established DevOps processes, code review standards, and engineering best practices to improve release quality, maintainability, and delivery predictability.

Project: CFG

Domain: Financial Services

Clouds: Financial Services Cloud, Salesforce CPQ, OmniStudio

Key Responsibilities & Achievements

• Led Financial Services Cloud initiatives covering Insolvency Management, Distress Management, and Credit Card Management processes.
• Delivered OmniStudio solutions using OmniScripts, FlexCards, DataRaptors, and Integration Procedures supporting complex customer and operational workflows.
• Implemented Salesforce CPQ customizations including Product Rules, Price Rules, Quote Templates, Contract Amendments, and approval workflows.
• Designed API-first architectures, enterprise integrations, and reusable Apex/LWC frameworks, reducing UI development effort by approximately 40%.

Project: TrackWise Digital (TWD)

Domain: Quality Management, Compliance Management, CAPA

Key Responsibilities & Achievements

• Delivered enterprise-scale managed package solutions for TrackWise Digital supporting Complaint Management, Audit Management, CAPA, and Compliance processes.
• Developed reusable Apex/LWC frameworks and metadata-driven capabilities across multiple product modules.
• Reduced deployment downtime by 70% through CI/CD automation using Salesforce DX, Jenkins, Git, and SonarQube.
• Designed enterprise integrations, participated in architecture reviews, and delivered security-compliant solutions for global customers.

Client: Dell Technologies

Clouds: Sales Cloud, Service Cloud, Salesforce CPQ

Key Responsibilities & Achievements

• Delivered Sales Cloud, Service Cloud, and Salesforce CPQ solutions for Dell Technologies.
• Implemented CPQ functionality including Product Rules, Price Rules, Quote Templates, Contract Amendments, and approval workflows.
• Developed Apex, integrations, automation, Omni-Channel, and Case Management solutions supporting global business operations.
• Built reusable Visualforce, Aura, and Lightning components while mentoring junior developers on Salesforce best practices.