Shivank Datta
Kolkata
Summary
A Psychology majors graduate from Christ College, Bangalore, looking for opportunities in sales, marketing, PR or related people-facing roles. I have a logical approach to challenges and can perform effectively in high pressure environments.
Overview
6
6
years of professional experience
Work History
Airbnb Host
AIRBNB
Delhi
06.2024 - Current
- Co-designed the Airbnb space with a distinct nostalgic theme rooted in local culture, curated to resonate emotionally with guests and foster shareability on social media.
- Maximized visual appeal using vintage aesthetics, ambient decor, and personalized details to create a memorable stay without incurring design costs.
- Strategically positioned the property to attract organic traffic through Instagram and referrals, resulting in increased visibility and engagement.
- Managed all guest communications, bookings, and inquiries directly, ensuring timely, friendly, and professional interactions that consistently led to 5-star reviews.
- Trained on-ground staff in hospitality standards, including personalized welcome procedures, cleanliness checks, and handling customer feedback with care and efficiency.
- Cultivated a high guest return rate by delivering thoughtful touches such as local recommendations, welcome kits, and flexible check-in experiences.
- Oversaw daily operational workflows, including inventory control for toiletries, linen, and supplies, maintaining cost-effectiveness and reliability.
- Built and maintained relationships with local vendors for essential amenities and services, ensuring timely delivery and consistent quality.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Identified cost savings opportunities through process optimization initiatives.
Operations Executive
Micato Safaris
Delhi
06.2024 - 09.2024
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Ensured compliance with industry regulations and standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Maintained accurate records of operational data and documents for audit purposes.
- Identified cost savings opportunities through process optimization initiatives.
- Coordinated with cross-functional teams to ensure smooth operations.
Sales, Business Development & Client Servicing Executive
Luxury Escapes Pvt. Ltd.
Bangalore
06.2019 - 02.2021
- Company Overview: Luxury Escapes is a global leader in curated travel experiences, offering premium holiday packages across destinations worldwide.
- Played an integral role in the India sales and customer support team, specializing in crafting personalized holiday packages to premium destinations including Turkey, Maldives, Dubai, and other global hotspots.
- Effectively communicated value propositions to discerning travelers, offering curated travel options that balanced luxury, exclusivity, and budget.
- Consistently generated over AUD 44,000 per month in direct sales through proactive client engagement, upselling, and solution-focused travel planning.
- Achieved monthly and quarterly targets through a strong understanding of client preferences, travel trends, and destination knowledge.
- Delivered high-touch service to clients from inquiry through post-trip feedback, ensuring seamless booking experiences and building brand loyalty.
- Coordinated with cross-functional teams across time zones (Australia HQ, partner hotels, DMCs) to manage bookings, troubleshoot issues, and deliver 5-star service.
- Luxury Escapes is a global leader in curated travel experiences, offering premium holiday packages across destinations worldwide.
Education
B.A - Psychology, Sociology, English
Christ University
01.2018
A level - History, English, Psychology
Calcutta International School
01.2014
Skills
- Sales and communication
- PR
- Client servicing
- Microsoft Office
Languages Known
- English
- Bengali
- Hindi
Languages Known
English
First Language
Timeline
Airbnb Host
AIRBNB
06.2024 - Current
Operations Executive
Micato Safaris
06.2024 - 09.2024
Sales, Business Development & Client Servicing Executive
Luxury Escapes Pvt. Ltd.
06.2019 - 02.2021
B.A - Psychology, Sociology, English
Christ University
A level - History, English, Psychology
Calcutta International School
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