Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Work Availability
Accomplishments
Work Preference
Quote
Software
Languages
Interests
Timeline
Generic

Shivank Sharma

Ghaziabad

Summary

Adept Network Support Analyst with a proven track record at NTT DATA Services, specializing in troubleshooting complex network infrastructures and enhancing system efficiency. Excelled in SD WAN and Cisco Meraki operations, demonstrating strong analytical skills and a commitment to resolving critical issues within stringent timelines. Renowned for exceptional teamwork and expertise in routing protocols including OSPF and BGP.

Overview

4
4
years of professional experience

Work History

Network Support Analyst

NTT DATA Services
01.2022 - Current
  • Troubleshooting complex network infrastructure, including routing protocols and LAN switching.
  • Troubleshooting for down, latency and packet drop from different airlines routers and resolved them within SLA
  • Troubleshooting various network related issues with Service Providers
  • Handling live troubleshooting calls as an L1 /L2 with all network stakeholders and own the incident till closure
  • If there is any reachability issue in the network, then resolving them by coordinating with Server team or Network Security team
  • Raising RMA and preparing a fault report.
  • Have worked on SD WAN as L1 engineer ( Basic knowledge of Certificate installation, v edge C-edge on boarding , Raising a case with ISP in case of Any interruption in Network , check tunnel status etc. )
  • Have Worked on Cisco Meraki Portal as L1 Engineer where Checking Device Status, Check AP status and clients , Rouge AP Detection, Blocking Mac Addresses, Raising a case with Meraki Using Portal , Check cable status, Bouncing port.

Network Engineer

Conet Solution Pvt Ltd
09.2020 - 01.2022

Education

Graduation -

Janta Vaidik Degree College
Baraut, U.P.
01.2019

12th - CBSE Board

VPS Baraut
Bagpat
01.2016

10th - CBSE Board

VPS Baraut
Bagpat
01.2014

Skills

  • Routing Protocols: RIP
  • EIGRP
  • OSPF
  • HSRP
  • BGP
  • Infrastructure services: DHCP
  • DNS
  • SMTP
  • TFTP
  • SNMP
  • Security: ACL
  • NAT
  • CISCO Switch: 2960
  • 3750
  • 3850
  • 9300
  • CISCO routers: 1900
  • 4400
  • 1800
  • 4331
  • LAN Technologies: Ethernet
  • Ether channel
  • ARP
  • Packet flow
  • Switching: VLANS
  • STP
  • RSTP
  • 8021Q
  • DTP
  • VSS
  • SDWAN (OMP
  • V EDGE CDEG ON BOARDING
  • CERTIFICATE INSTALLATION
  • INITIALIZATION OF CONTROLLERS)

Disclaimer

All details given above are true and best of my knowledge.

Certification

  • CCNA - Cisco Certified Network Associate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company Retreats

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Software

ENTUITY

SOLAR WINDS

MERAKI

Languages

Hindi
Native language
English
Proficient (C2)
C2

Interests

SPORTS

Timeline

Network Support Analyst

NTT DATA Services
01.2022 - Current

Network Engineer

Conet Solution Pvt Ltd
09.2020 - 01.2022

Graduation -

Janta Vaidik Degree College

12th - CBSE Board

VPS Baraut

10th - CBSE Board

VPS Baraut

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