Shivankit Shre
Mumbai,MH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Valor Innovation (Cashflo.io)
05.2021 - Current
- Manage corporate client stakeholders and ensure quick program launch
- Persuade SME clients to adopt the platform and transact on it
- Provide necessary training & development to clients
- Own SME client conversion, transaction volume and revenue targets
- Use analytical tools to monitor user growth, identify and solve key issues in user adoption
- Manage client queries and concerns and provide them with required solutions
- Work closely with the Founding team on different aspects of the business across Sales, Marketing, Strategy, Operations and Product design
- Working as a Program Manager for Vendor Financing Programs over an AI driven SAAS platform
- Managing the relationships with Mid to Large Corporate and ensuring higher uptake in their respective programs through the Sales Team
- Running program specific Marketing Campaigns
- Coordinating between internal stakeholders and various stakeholders on the client side.
Territory Manager Project Management
Smartpaddle Technology Pvt Ltd (Bizongo)
02.2020 - 05.2021
- Collaboratively work with Design/Partner Development teams to effectively pitch design, value engineering projects to clients to drive sustainable engagement with clients
- Responsible for retaining, growing wallet share, and nurturing relationships with existing clients across various target industries in that region by offering complete suite of solutions for packaging - Design, Development & Procurement
- Identifying and driving important metrics like, OTIF, Invoiced GMV, Inventory Management, ensuring quality adherence, thereby championing customer centricity
- Enable Bizongo achieve its objective of becoming India's largest Multi-Category Packaging Platform through effective planning, achieving OTIF goals, analyzing performance data, and projecting and planning for future deliverables
- Ensure end-to-end delivery of the project deliverables including but not limited to setting up an account from scratch and managing the account ensuring, invoicing, notifications, reports, dashboards, visibility, and interfacing with the client
- Champion and drive customer-centricity
- Monitor and drive performance metrics, and ensure alignment to enhance client happiness and garner repeat business.
Territory Manager - Client Success
Smartpaddle Technology Pvt Ltd (Bizongo)
02.2019 - 02.2020
- Creating and executing a strategic sales plan to acquire new clients and increase the gross margin quarter on quarter
- To connect, reach out, to community of business personal groups to initiate and maintain networking
- Making sure the required due diligence is done before onboarding any new client and ensure all new contracts are signed off by the legal team
- Increasing Booked Revenue (Wallet Share increase) by devising strategies to acquire additional business through cross-selling and upselling Bizongo's services to new and existing clients, and continuously striving to enhance our value proposition of price, service, quality, visibility
- Build and scale accounts practices that focus ongoing project and go beyond customer expectations, thereby making Bizongo their packaging partner for all of their Stock Keeping Units
- To acquire additional business through cross-selling and upselling Bizongo's services to existing clients, and continuously strive to enhance our value proposition with them
- Understand Clients requirement and help them with new and alternate packaging Solutions.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Assistant Manager - Corporate Sales
Info Edge India Pvt Ltd (Naukri.com)
04.2018 - 01.2019
- To build and manage rapport with corporate clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate products of the organization
- Best in Class' Relationship Management with Corporate - 'Strengthening Organization's brand in the corporate arena
- Ensure delivery of industry-leading customer service, premier onboarding experience and advisory service to new and existing Corporate Customers
- To identify and develop a target pipeline and aggressively market for new customers from the identified target sectors
- Manage key customer relationships through regular contacts and visits by ensuring the effective call
- Maintain high professional standards and strive to provide quality services
- Selling high-end customized products through extensive research and client visits
- Interacting with B2B client's recruiters, corporate HR team members, consultants
- Identifying sales opportunities through extensive market research and client visits
- New client acquisition and help them understand the various online solutions available with the business
- Assessing client requirements and then customizing recruitment solutions/packages as per their present or future needs.
Sr Executive
Naukri.com
12.2016 - 04.2018
- Interacting with B2B client's recruiters, corporate HR team members, consultants
- Identifying sales opportunities through extensive market research and client visit's.
- New client acquisition and help them understand the various online solutions available with the business.
- Assessing client requirements and then customizing recruitment solutions/packages as per their present or
future needs. - Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Education
P.G.D.M. -
Chetana's Institute of Management & Research, A.I.C.T.E
01.2017
B.M.S -
Ramniranjhan Jhunjhunwla College, Mumbai
01.2015
H.S.C -
Gyankalash International School, C.B.S.E
01.2012
S.S.C -
Ryan International School, I.C.S.E
01.2010
Skills
- Customer Account Management
- Strategic Planning
- Client Relations
- Pipeline Development
- Client Service Optimization
- Account Management
- Key Accounts Development
- Revenue Growth
- Training and Mentoring
- Customer Retention
Languages
English
Hindi
Hobbies And Interest
- Listening to Music
- Watching Movie
- Visiting New Places
Personal Information
Date of Birth: 06/02/1995
Projects
A Study on TinyOwl an Innovative Start-Up Company A Study of Advertisement Sales Company and the Research Tool followed
Timeline
Customer Success Manager
Valor Innovation (Cashflo.io)
05.2021 - Current
Territory Manager Project Management
Smartpaddle Technology Pvt Ltd (Bizongo)
02.2020 - 05.2021
Territory Manager - Client Success
Smartpaddle Technology Pvt Ltd (Bizongo)
02.2019 - 02.2020
Assistant Manager - Corporate Sales
Info Edge India Pvt Ltd (Naukri.com)
04.2018 - 01.2019
Sr Executive
Naukri.com
12.2016 - 04.2018
P.G.D.M. -
Chetana's Institute of Management & Research, A.I.C.T.E
B.M.S -
Ramniranjhan Jhunjhunwla College, Mumbai
H.S.C -
Gyankalash International School, C.B.S.E
S.S.C -
Ryan International School, I.C.S.E
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