A solutions-oriented professional with a strong ability to tackle complex challenges in relationship management, P&L optimization and portfolio strategy. My experience spans managing modern trade accounts in the beverages sector to overseeing D2C categories for e-commerce. I have directly contributed to an e-commerce business’s growth strategy, focusing on pricing, portfolio selection, margin optimization, conversion, and customer satisfaction.
Currently, I manage multiple charters in the Rewards business, driving cost-saving negotiations on freebies selection for Cred members and evaluating revenue opportunities for the D2C website. I lead both junior and senior Key Account Managers (KAMs) to achieve optimal results.
- Lead the Food & Beverage (F&B), Beauty & Personal Care (BPC), and Acquisition Partnerships teams managing a team of seven Key Account Managers (KAMs)
- Responsible for P&L and selection strategy for the F&B and BPC categories on Cred Store, driving a 50% growth in ad revenue for F&B and a 100% increase in ad revenue (TACOS) for BPC
- Oversaw the ongoing strategy for monthly freebie selections and optimized category revenue utilization for "Only Fridays" for members with cumulative card bill payments exceeding one million on the platform
- Conducted Ad revenue sizing for the D2C universe and identified white spaces for the voucher business on Cred rewards
- Led the Food & Beverage Partnerships team at Cred Store, overseeing a team of four Key Account Managers (KAMs).
- Held responsibility for Profit and Loss (P&L) management and key category metrics, including Gross Merchandise Value (GMV), order volume, advertising revenue, customer Net Promoter Score (NPS), and category assortment, driving a 50% increase in GMV conversion, a 100% growth in ad revenue, and a 60% improvement in NPS score.
- Collaborated effectively with internal stakeholders across the growth, operations, and finance teams to drive campaign success
- Fostered relationships with more than 50 D2C brands in F&B
- Helped grow the category business by 5X within the first year including 10X growth for selective partners
- Responsible for top line growth, ad-tech revenue, post order commitments and product quality score for every managed account
- Built category nuances on the platform through value chain analysis & deliver best value deals for Cred members
- Collaborated with multiple stakeholders - Product, Fulfillment, Customer Service and Business teams for an overhaul of the post order experience on Cred store
- Identified the scope & timelines of the transition for 100% partners on Cred store to Cred managed fulfillment
- Formulated exhaustive SOPs covering courier and merchant accountability, payouts & settlements
- Enabled timely merchant transition in collaboration with the business teams to show significant uptick in Fulfillment TAT & Customer Satisfaction Score(NPS), indicating impact on the Post Order Experience on Store
Operations management