Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extra-Curriculars
Positions Of Responsibility
Timeline
Generic
SHIVANSH TANDON

SHIVANSH TANDON

Bengaluru

Summary

A solutions-oriented professional with a strong ability to tackle complex challenges in relationship management, P&L optimization and portfolio strategy. My experience spans managing modern trade accounts in the beverages sector to overseeing D2C categories for e-commerce. I have directly contributed to an e-commerce business’s growth strategy, focusing on pricing, portfolio selection, margin optimization, conversion, and customer satisfaction.

Currently, I manage multiple charters in the Rewards business, driving cost-saving negotiations on freebies selection for Cred members and evaluating revenue opportunities for the D2C website. I lead both junior and senior Key Account Managers (KAMs) to achieve optimal results.


Overview

7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work History

Senior Business Manager - Rewards

Cred
10.2024 - Current

- Lead the Food & Beverage (F&B), Beauty & Personal Care (BPC), and Acquisition Partnerships teams managing a team of seven Key Account Managers (KAMs)
- Responsible for P&L and selection strategy for the F&B and BPC categories on Cred Store, driving a 50% growth in ad revenue for F&B and a 100% increase in ad revenue (TACOS) for BPC
- Oversaw the ongoing strategy for monthly freebie selections and optimized category revenue utilization for "Only Fridays" for members with cumulative card bill payments exceeding one million on the platform
- Conducted Ad revenue sizing for the D2C universe and identified white spaces for the voucher business on Cred rewards


Category Manager

Cred
09.2023 - 09.2024

- Led the Food & Beverage Partnerships team at Cred Store, overseeing a team of four Key Account Managers (KAMs).
- Held responsibility for Profit and Loss (P&L) management and key category metrics, including Gross Merchandise Value (GMV), order volume, advertising revenue, customer Net Promoter Score (NPS), and category assortment, driving a 50% increase in GMV conversion, a 100% growth in ad revenue, and a 60% improvement in NPS score.
- Collaborated effectively with internal stakeholders across the growth, operations, and finance teams to drive campaign success

Key Account Manager

CRED
09.2021 - 08.2023

- Fostered relationships with more than 50 D2C brands in F&B
- Helped grow the category business by 5X within the first year including 10X growth for selective partners
- Responsible for top line growth, ad-tech revenue, post order commitments and product quality score for every managed account
- Built category nuances on the platform through value chain analysis & deliver best value deals for Cred members

Program Manager - Managed Fulfilment

Cred
12.2021 - 12.2022

- Collaborated with multiple stakeholders - Product, Fulfillment, Customer Service and Business teams for an overhaul of the post order experience on Cred store
- Identified the scope & timelines of the transition for 100% partners on Cred store to Cred managed fulfillment
- Formulated exhaustive SOPs covering courier and merchant accountability, payouts & settlements
- Enabled timely merchant transition in collaboration with the business teams to show significant uptick in Fulfillment TAT & Customer Satisfaction Score(NPS), indicating impact on the Post Order Experience on Store

Key Accounts Manager – Modern Trade

AB InBev
01.2021 - 09.2021
  • Managed the Non-Alcoholic Beer portfolio worth $1.5Mn & drove 30% q-o-q revenue growth in 2021
  • Launched partnerships for Budweiser/ Hoegaarden with Cred & 6 modern trade chains in 1500+ outlets
  • Oversee promo execution & visibility strategy to win competition in 10+ key metro locations
  • Collaborate with Vendors across India to ensure timely stock supply & maintain high fill rates for buyers
  • Developed a claims tracking system to ensure efficient settlement for the overall business (All Channels)
  • Built a 360 commercial plan (Volume, Distribution, Route to Market) for 2 new innovation launches
  • Responsible for listing of new products in focus channels & closing Key Account tie-ups for new brands

Manager – Sales

AB InBev
06.2020 - 12.2020
  • Area Sales Manager
    • Led the sales network worth ₹11 Cr/month for AB InBev across Jaipur, Alwar & Kota HQs
    • Achieved 22% MoM growth on premium Budweiser portfolio, capturing 3% market share in 4 months
    • Augmented distribution for premium portfolio incl. Bud & Corona in a predominantly (99%) core market
    • Enhanced sales capabilities for 17 sales executives by envisioning first-of-its-kind sales coaching program
  • Designed & executed trade programs ~₹1.5 Cr enabling value chain partners boost incremental demand
  • Delivered BTL target performance in 350+ outlets by increasing brand visibility across trade channels
  • Digitized trade marketing for 2 states by launching Bud4Trade, ABI’s first app-based customer platform

Global Management Trainee

AB InBev
07.2019 - 05.2020
  • Spearheaded Contact Strategy 2020 for 17 Wholesalers by defining team structure, training & targets
  • Achieved 11% distribution increase by formalizing new incentive structure for Wholesaler Salesmen
  • Launched a Sales Excellence Program for 21 Wholesalers with an annual turnover of over ₹350 Crores
  • Developed pan-India PNP dashboard for benchmarking manhours used across top breweries in India
  • Built a 7% CO2 emission reduction model; Achieved ₹26 lacs annual savings & 200 tonnes CO2 recovery
  • Ideated first-of-its-kind launch plan (GMV of $140K) for Budweiser Street Wear company on Myntra
  • Strategized media deployment for 1.2 million target pool in top 9 cities through social media analysis

Summer Internship (Marketing)

Uber
04.2018 - 05.2018
  • Developed Creative Brief for Pan-India flat fare campaign targeting price volatility in 'ride-sharing' category
  • Led project branding and execution, targeting the riders not falling under 'ride-sharing' category
  • Identified the right locations and execution partners to drive project scalability & cost-efficiency

Education

PGDBM - Marketing, Operations

Xavier School of Management
Jamshedpur, India

B. Tech (Food Tech.) - undefined

Harcourt Butler Technological Institute

Class XII - undefined

Swaraj India Public School

Class X - undefined

Swaraj India Public School

Skills

Operations management

Certification

German Language Level 1, IIT Kanpur, A, 05/15

Accomplishments

  • Selected 1/9 out of 400+ applicants (Global Management Trainee program) | 1/3 top performers in 2019-20
  • Awarded promotion rating for 5+ project deliveries & enhancing sales capabilities of 17 executives via coaching
  • Led the SFDC Order Taking pilot, a first of its kind digital transformation applicable across 13500+ outlets
  • Awarded gold medal for securing school rank 1 in ICSE Board Exam in a batch of 109 students, 05/11
  • Recognized amongst the top 0.01 percentile candidates in UPTU out of 1.95 lakh candidates, 05/12
  • National Finalist among top 6 B-school teams in Capgemini L’innovateur | Received PPI, 05/19

Extra-Curriculars

Cricket, Steered victory via best bowling performance for XLRI against IIMC during XL-IIMC Sports Meet, 05/18 Public Speaking, Won the 1st prize in Battle of Intellect, a parliamentary debate competition amongst 50+ teams, 05/14

Positions Of Responsibility

  • Sr. Exec. Member SPORTSCOM, Elected in the 10-member team amongst 360 std. | Led XLRI sports infrastructure maintenance, 05/18
  • Captain Cricket, Led HBTI team to victory amongst 32 teams in a national-level sports meet, Desportivos’16 at Jaipur, 05/17
  • School Captain, Selected as 1 amongst 90 std | Led 1800+ students & coordinated all events across academic year, 05/11

Timeline

Senior Business Manager - Rewards

Cred
10.2024 - Current

Category Manager

Cred
09.2023 - 09.2024

Program Manager - Managed Fulfilment

Cred
12.2021 - 12.2022

Key Account Manager

CRED
09.2021 - 08.2023

Key Accounts Manager – Modern Trade

AB InBev
01.2021 - 09.2021

Manager – Sales

AB InBev
06.2020 - 12.2020

Global Management Trainee

AB InBev
07.2019 - 05.2020

Summer Internship (Marketing)

Uber
04.2018 - 05.2018

B. Tech (Food Tech.) - undefined

Harcourt Butler Technological Institute

Class XII - undefined

Swaraj India Public School

Class X - undefined

Swaraj India Public School

PGDBM - Marketing, Operations

Xavier School of Management
SHIVANSH TANDON