Shivanshi Khurana

End-to-End Service Support: Provide comprehensive support to customers throughout their interaction with the company, addressing their queries, issues, and grievances across multiple communication channels such as phone, email, live chat, and SMS.

Resolution of Customer Queries and Issues: Effectively handle customer inquiries and resolve issues promptly, ensuring a satisfactory resolution for the customer while adhering to established service standards.

Collaboration with Internal Teams: Work closely with internal teams, such as product development and technical support, to address and resolve customer issues that require cross-functional collaboration, ensuring timely resolution and customer satisfaction.

Feedback Collection and Communication: Gather feedback from customers regarding their experiences, preferences, and suggestions, and relay this feedback to the product development teams to drive continuous improvement and enhance the quality of products and services.

Proactive Customer Engagement: Proactively engage with customers to build rapport, enhance retention, and foster loyalty, anticipating their needs and offering personalized support and solutions to enhance their overall experience with the company.

Adherence to Professional Standards: Maintain high standards of professional conduct, including punctuality, professionalism, and ethical behavior, while meeting turnaround time and accuracy targets set by th team to ensure consistency and quality in service delivery.