Mr Shivanshu Verma

Develop and coordinate a digital adherence management strategy for all notified TB patients initiated on treatment.

Deployment of digital adherence technology products (pillboxes, mobile-based technologies, videobased observation) to monitor medication adherence

Provide inputs into the feasibility and acceptability of new, emerging digital adherence technologies to be introduced in the TB program

Manage the supply chain of digital adherence technologies across public and private sector facility endpoints

Monitor the accuracy/reliability of digital adherence data and coordinate with technology partners for device malfunction, integration errors, and general troubleshooting

Coordinate patient follow-ups for triage of care based on adherence information and risk management protocols ·

Oversee patient intervention support for non-adherence (adverse drug reactions, stigma, clinical deterioration) and overall case management ·

Train and supervise field staff in protocol management with a high priority on quality of services and care delivered to the patient ·

Manage research protocols in coordination with M&E teams and research partners

Identify gaps and implement solutions to improve quality of digital adherence management and patient support

Provide critical inputs to the TB adherence management strategy with SOPs to inform a national guidelines

Assist state government in the scaling-up of digital adherence management strategies.

State Level trainer for Nikshay and Digital Adherence.

• Used coordination and planning skills to achieve results according to schedule

• Looking over operation of both Ahmedabad and Surat Location.
• To implement extend quality of TB care to patients seeking care in private sector.
• Engagement of Private Doctors for notification of TB patient treated by them.
• Coordinate in smooth release and distribution of FDC through different channel of WHP.
• Advocacy with officials. (STO, DTO)
• Planning and implementation of project portfolio.
• Conduct monitoring visits to validate randomly reported data from field on key indicators Report to senior management on progress against targets by end of every month.
• Reporting of 6 Operation Lead in both Ahmedabad and Surat Location.
• Lead and manage district team in implementation of project activities as per guidelines and action plan.
• Develop field level strategies and processes in alignment with overall project objectives with initiative geared towards operational excellence.
• Establish linkages and strengthen networking and liaison with government health departments, private health care providers and other stakeholders to foster support for effective implementation of project deliverables.
• Preparation of work plan, budget forecast and management of budget allocation as per project activities and guidelines.
• Ensure functional coordination involving programmer, MIS and Finance team while planning, and execution and reporting.
• Ensure effective finance and Human Resource management as per planned activities.
• Facilitate in monitoring and periodic review of partnerships with different stakeholders.
• Manage project deliverables within stipulated deadlines and monitor engagement activities with private and public sector.

• Worked as Operation Lead in JEET Project in Surat Location.
• Responsible for handling manpower of 200 People in JEET Project and 10 People in THALI Project. (USAID Funded Project)
• Monitor and periodically assess project performance and staff performance against key performance areas within stipulated deadlines.
• Submit reports and participate in national/state level reviews periodically as per project requirement.
• Coordinate and support State/ District officials, field Officer at PPSA (Patient Provider Service Agency), SPMU (State Program Management Unit) in addressing service delivery issues  Provide technical inputs, identify training needs and planning capacity building programs for project staff, government and private health workers including conducting CMEs.
• Ensure submission of periodical reports (programmatic and financial) as per organization requirements and donor specifications.
• Ensure confidentiality and security of program data and information.
• Monitor engagement activities with private and public sector

• Worked as a Regional Manager Field &Ops under Ananya Project in WHP (Bill &Melinda Gates Foundation.)
• Looking over the Field &Operation over the thirteen projected districts. (Sales& Project)
• Manage development of program work plans, annual targets, budgets, and progress monitoring to ensure successful delivery of project.
• To implement extend quality of TB care to patients seeking care in private sector.
• Engagement of Private Doctors for notification of TB patient treated by them.
• Coordinate in smooth release and distribution of FDC through different channel of WHP.
• Advocacy with govt officials. (STO, DTO)
• Planning and implementation of project portfolio.
• TO ensure for 100% of all TB patients identified from private sector are notified to government
• To Ensure for 80% of TB patients notified are consenting for adherence support and treatment adherence
• Ensure for successful treatment outcomes of 90% of notified patients
• Support field level staff in planning towards achieving individual targets.
• Conduct monitoring visits to validate randomly reported data from field on key indicators
• Report to senior management on progress against the targets by end of every month
• Submit reports and participate in national/state level reviews periodically as per project requirement.
• Supportive supervision to field team for all segments.
• Recruitment of District coordinators and Field officers.
• Handling of excessively big team of 70 team members.
• Follow up with Government functionaries for approval letters
• Capacity Building of NGO staff and Leadership Coordinators
• Establish and maintain relationship with key official like STO, DTO, and other Government Functionaries at state, district and sub district level
• Establish liaising with other stake holder to increase case diagnosis
• Dashboard presentation.
• Documentation of process and success story from field.
• All financial activities under T.B Project in 13 districts.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Lead and Revenue generation and daily operation of bank.
• Handling FCRM (Finacle customer service request management)
• Experience of sales and cross selling.

• Worked as customer Service Officer.
• Handling FCRM (Finacle customer service request management) &ICRM.
• Knowledge of finnacle (Banking) and finnone (Loan operation).
• Selected for Sankalp program for the best service in assets services IN Haryana &Punjab.
• Worked as cashier, front desk officer.
• Experience of sales and cross selling.
• Developed and voted on budget allocation plan, contributing to future improvements to campus facilities

• Worked with MAMTA-HIMC under TB Jump Start ACSM Project.
• Master trainer – Soft Skill Training program.
• Organizing community meeting, Mid Media activities in field.
• Establish sputum collection centre at V.M.H area.
• Patient sensitization activity.
• To Support State Liaising / Program Manager in ACSM Project activities.
• Liaison with Government
• Capacity Building of NGO staff and Leadership Coordinators.