Shivaprasad DU

Core responsibilities

• Lead the team of 350+ members engaged in delivering software testing (planning, designing, estimate, execute, troubleshoot and resolve the bugs) for EU cluster (Germany, Netherland & Greece) for BSS domain
• Maintain customer and employee relationship and collaborate with team & management to set the delivery priority
• Identify opportunity for business growth and develop strategy and implement to expand the QA horizon
• Evaluate existing tools and develop methodologies, automation framework by adopting new tools and technology to ensure effective testing deliveries
• Oversee accounting and financial data for the service and adhere to the set commercial objectives of the organization
• Run transformation program for the team members to adopt Agile and DevOps and works with cross functional teams
• Ensure team adhere to the set SLA and quality standards

Core responsibilities handled as Senior Manager:

• Lead a high-performance QA team of ~70 members throughout all phases of test activities (Test strategy, Test plan, review the activities) and ensure the team delivers the highest quality standards
• Define test strategies for the project and ensure that the team follows QA standards for all phases, influencing all parties to conform to the set standards.
• Adopt best practices and optimize the testing process to enhance the efficiency and productivity of the team.
• Guide & Mentor, the QA team and identify the training needs
• Oversee the QA projects, identify the risks and work on the mitigation to overcome those

Core responsibilities handled as Manager:

• Responsible for driving the team of 50+ individuals involved in performing roaming testing (IREG and TADIG Testing) to enable roaming agreements between VF-Group operators & other mobile operators worldwide
• Ensure testers follow the right requirement documents (IR Doc) for testing and complete the test as per the schedule
• Assist the team in analyzing issues, troubleshooting, resolving them, or escalating them to the appropriate channel for resolution
• Formulate the new “Roaming Testing Process” to serve VF Local markets on 2G, CAMEL & 4G networks.

Growth path:

• Manager –-JAN ‘2005–MAR ‘2011
• Team Lead – JAN 2003–DEC’ 2004
• Tech Support Officer-OCT’ 2000–JAN’ 2003

Core responsibilities handled:

• Oversee and mentor a 24/7 tech support team of over 45 people in monitoring and resolving issues in file processing units and mobile operators around the world.
• Perform quality controls and monitor the set KPIs against the set processes and procedures, maintain high quality levels in the deliverables, and keep up the customer satisfaction.
• Administrate the resources and motivate them to keep up the morale and enhance productivity.
• Update and configure the system to perform Inter Operator Tariff check, troubleshoot, and resolve the issues
• Develop SQL scripts to fetch the data from the Oracle database to prepare global MIS reports.

• Implemented and maintained computer network for various educational, financial institutes and hospitals
• As in-charge of the project, I handled design, install and maintenance of LAN with Novell 3.12 & Win NT4 OS
• Configured the remote connectivity to NT server using thin-client
• Handled the project “Online Library Management System” by implementing snap-server concept on Win NT 4 server