Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Timeline
Generic

Shivaprasad Hattaraki

Atlassian SME
Bengaluru

Summary

Atlassian Certified Professional (ACP-620, ACP-610) with a robust technical skill set in Jira (Cloud, Server & Data Center), Confluence, Bitbucket, Bamboo, AWS, Azure DevOps, Big Picture, and Eazy-BI. Proven ability to translate customer requirements into comprehensive functional and technical specifications while driving system completion. Expertise in delivering and supporting technical solutions for Atlassian technologies, including the development, maintenance, and support of automation workflows in Jira and integrations with various business applications. Strong problem-solving abilities and interpersonal skills foster success in fast-paced environments while consistently meeting deadlines as a collaborative team player.

Overview

8
8
years of professional experience
1
1
Certification
4
4
Languages

Work History

Staff Developer

Western Digital
Bengaluru
11.2024 - Current
  • Installing and configuring Atlassian tools in on premises, Data centers and Cloud.
  • Cloud to cloud Migration.
  • Analyze requests for new JIRA functionality, implement new features, and work on support requests whilst able to understand the impact of the changes on other users.
  • Maintaining the complete Jira instance in an efficient way so that it can be able to integrate with other tools in Atlassian.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Jira permission schemes, projects, workflows, screen schemes, custom fields, and notification schemes.
  • Create, update, and maintain reference documentation on Atlassian products.
  • Third party app assessment.
  • Report generation for BU.
  • Training juniors on Jira, Confluence admin level, version upgrade of DC and migration of applications from server to cloud.
  • Migrating Jira Software, Jira service management, Confluence from server to cloud.
  • Version upgrade of Jira Software, Jira service management, Confluence and Bit bucket Data Centre.
  • Training Customers on Scrum, Kanban board and Releases.
  • Training Customers on Advanced Roadmaps.
  • Handling technical presales, Advanced automations, Advanced workflow design and Change Request implementations.
  • Migrated Azure DevOps to Atlassian Jira software.
  • SSL Certificate installation, SSO configuration and Atlassian Access configuration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Senior Atlassian Engineer / Team Lead

Padah Solutions Pvt Ltd
Bengaluru
05.2022 - 11.2024
  • Installing and configuring Atlassian tools in on premises, Data centers and Cloud.
  • Analyse requests for new JIRA functionality, implement new features, and work on support requests whilst able to understand the impact of the changes on other users.
  • Maintaining the complete Jira instance in an efficient way so that it can be able to integrate with other tools in Atlassian.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Jira permission schemes, projects, workflows, screen schemes, custom fields, and notification schemes.
  • Create, update, and maintain reference documentation on Atlassian products.
  • Third party app assessment.
  • Report generation for customers.
  • Training juniors on Jira, Confluence admin level, version upgrade of DC and migration of applications from server to cloud.
  • Migrating Jira Software, Jira service management, Confluence from server to cloud.
  • Version upgrade of Jira Software, Jira service management, Confluence and Bit bucket Data Centre.
  • Training Customers on Scrum, Kanban board and Releases.
  • Training Customers on Advanced Roadmaps.
  • Handling technical pre-sales, Advanced automations, Advanced workflow design and Change Request implementations.
  • Migrated Azure DevOps to Atlassian Jira software.
  • SSL Certificate installation, SSO configuration and Atlassian Access configuration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Jira Administrator

Dover Corporations
05.2021 - 04.2022
  • Installing and configuring Atlassian tools in on premises and in Data centers.
  • Implement system customisation, configuration, dashboards, workflows, manage system database and integrate with other applications and platforms used across the organisation.
  • Conduct user training and drive the customer success management program for the system.
  • Interact with stakeholders gathering requirements, developing solutions to business processes and leverage features of the platform to provide innovative solutions.
  • Provide assistance in the management and support of integrations between tools in our development landscape, including, but not limited to: JIRA, Confluence and Fisheye.
  • Hands on expertise in Jira Projects data migration Activities from one instance to another or within the same instances.
  • JIRA Administration experience with customising JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes etc.
  • Installing, Upgrading and Migrating Atlassian tools (Jira, Confluence Bamboo, Bitbucket, Crowd) in all platforms (On premise, Data center and Cloud).
  • Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk.
  • Automated and enhanced JIRA workflows, JQL functions, and custom fields with Script Runner Add on.
  • Upgraded Jira Versions (Version 6.4.2 to 8.20.1, Version 7.0.0 to 8.13.13).
  • Worked on Add-on's like JSU, Zephyr, Easy-BI, Junit, Script Runner for JIRA, JMWE, Big Picture, Big-Template, Tempo Planner, Tempo Timesheet, TM4J, RM4J, Project Configurator, Power BI, SU for Jira, Configuration manager, Checklist for Jira.
  • Performed LDAP/Active Directory and Crowd Integration with Jira.
  • Migrated Jira Server application to Jira Cloud using xml import and JCMA successfully.
  • Migrated Jira Cloud application into Jira Server instance using xml import along with users and attachments Successfully.

Senior Member of Technical Staff

MetricStream Infotech Pvt Ltd
Bengaluru
01.2019 - 04.2021
  • JIRA Server/Cloud Administration - maintain JIRA on-premises implementations for both development and production including backups, add-ons, upgrades, and periodic maintenance tasks.
  • Customer Focus - coordinate with team priorities to implement defect fixes and enhancements for JIRA projects in the request backlog.
  • Continuous Improvement - monitor key performance indicators for JIRA and recommend improvements as needed.
  • Analyze and apply third party add-ons to extend JIRA functionality as needed for business.
  • Design and implement (script) custom workflows, fields, permission schemes, post functions.
  • Support user/application issues raised through support tickets/users.
  • Define, document, and train team members on JIRA best practices.
  • Support team members with JIRA project initiatives as needed.
  • Hands on expertise in Jira Projects data migration Activities from one instance to another or within the same instances.
  • Upgraded Jira from 7.5.4 version to 8.5.8 version.
  • Upgraded Confluence from 6.5.3 version to 7.8.3 version.
  • Knowledge of LDAP / Active Directory authentication.
  • Worked and configured JMWE, JSU, TM4J, RM4J, Tempo Timesheet, Tempo Planner, Big Picture, Big Template Advanced Roadmap, Xray, Checklist and so on.

Jira Administrator

Amrut Software PVT LTD
Belagavi
01.2018 - 12.2018
  • Working with JIRA Software, Jira Service Desk and Confluence pages.
  • Provide User Management and support for 20000+ users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields, workflow and board related configurations.
  • Customization of workflows, fields, screens, permissions, notifications and issue type schemes.
  • Manage user permissions to tools according to the needs of projects and teams, bulk upload of issues, uploading Test cases using plugins.
  • Maintaining the complete Jira instance in an efficient way so that it can be able to integrate with other tools in Atlassian.
  • Hands on expertise in Jira Projects data migration Activities from one instance to another or within the same instances.
  • Create and maintain detailed technical and user-facing documentation.
  • Helped in the management and support of integrations between tools in our development landscape, including, but not limited to: JIRA, Confluence and Fisheye.
  • Interact with existing vendors for support and troubleshooting.
  • Upgraded Jira from 6.4 version to 7.12.3 version.
  • Upgraded Confluence from 5.10.6 version to 6.5.3 version.

Education

Bachelor of Engineering - Computer science and Engineering

Visvesvaraya Technological University
Belagavi, India
01.2017

Skills

Jira

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Disclaimer

The above statements are true to the best of my knowledge and belief. Thank you for your time and consideration on this matter.

Certification

ACP-620, ACP-610

Timeline

Staff Developer

Western Digital
11.2024 - Current

Senior Atlassian Engineer / Team Lead

Padah Solutions Pvt Ltd
05.2022 - 11.2024

Jira Administrator

Dover Corporations
05.2021 - 04.2022

Senior Member of Technical Staff

MetricStream Infotech Pvt Ltd
01.2019 - 04.2021

Jira Administrator

Amrut Software PVT LTD
01.2018 - 12.2018

Bachelor of Engineering - Computer science and Engineering

Visvesvaraya Technological University

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Shivaprasad HattarakiAtlassian SME