SHIVA PRASAD JAKKOJU
Hyderabad
Summary
Data-driven professional with over three years of experience as a TechOps Associate (Catalog Lead) at Amazon, specializing in catalog management and data analysis. Skilled in SQL, Power BI, and Excel, with a proven track record of analyzing large datasets, creating actionable insights, and developing dashboards to enhance decision-making. Successfully streamlined catalog processes, achieving a 25% reduction in inaccuracies and a 20% improvement in performance. Delivered impactful projects, including customer churn and sales performance analyses, driving increased retention and revenue. Adept at cross-functional collaboration, ensuring data accuracy, and aligning strategies with business goals to achieve operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
TechOps Associate (Catalog Lead)
Amazon
Hyderabad
06.2021 - Current
- Collaborated with cross-functional teams, including marketing, engineering, and operations, to synchronize catalog strategies with organizational goals, driving operational excellence.
- Leveraged advanced SQL techniques to analyze datasets, uncover trends, and design targeted marketing strategies, enhancing customer engagement and campaign success.
- Oversaw complete catalog lifecycle management, implementing robust quality assurance practices to maintain data integrity and consistency across 100% of product listings.
- Designed and delivered interactive Power BI dashboards, enabling real-time insights and actionable visualizations for key stakeholders.
- Demonstrated proficiency in crafting optimized SQL queries for complex data extraction, transformation, and aggregation, ensuring efficiency and accuracy in data handling.
- Built dynamic dashboards and parameterized reports, empowering teams with customizable views of KPIs and operational metrics to support strategic decision-making.
- Conducted in-depth analyses of customer behavior and identified key touchpoints for optimization, contributing to enhanced customer satisfaction and retention.
- Streamlined catalog workflows, implementing process improvements that reduced errors by 25% and boosted operational efficiency by 20%.
Education
Bachelor of Technology - Civil Engineering
SR Engineering College
Warangal05-2019
Skills
- SQL
- Power BI
- Data visualization
- Data modeling
- Excel
- DAX
- Data analysis
- Data reporting
Projects
Customer Churn Analysis( SQL, Power BI, Excel)
- Analyzed customer churn data using SQL to extract and manipulate large datasets, identifying key factors driving customer attrition.
- Developed interactive dashboards in Power BI to visualize churn trends and key performance indicators (KPIs), facilitating real-time monitoring of customer retention efforts.
- Employed Excel for detailed data analysis and segmentation, categorizing customers by usage patterns and churn risk, which informed targeted retention strategies.
- Presented actionable insights and recommendations to management, leading to a 20% reduction in churn and a 15% increase in retention rates within the next quarter.
Sales Performance Analysis( SQL, Power BI, Excel)
- Analyzed sales data using SQL to identify trends and insights, leading to a 15% increase in sales for a targeted product line through data-driven marketing strategies.
- Developed interactive Power BI dashboards to visualize key performance indicators (KPIs), improving sales forecasting accuracy by 30%.
- Conducted thorough data cleaning and pre-processing to ensure data integrity, enhancing the reliability of sales reports presented to senior management.
- Delivered actionable recommendations that contributed to a 10% increase in overall sales revenue in the following quarter.
Certification
- SQL for Data Analysis and Data Science from Udemy.
- Master in Microsoft Power BI Desktop and Service from Udemy.
- Data Analysis with Excel and Power BI from Udemy.
Timeline
TechOps Associate (Catalog Lead)
Amazon
06.2021 - Current
Bachelor of Technology - Civil Engineering
SR Engineering College
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