Shiva Prasad Shetty

• Process Weekly, Bi-weekly, Semimonthly employee payroll payments on time and through the appropriate channels.

• Calculate and deduct appropriate amounts from payroll checks, including tax withholdings and other garnishments.

• Create Payroll Reports/Invoices requested by the Clients.

• Processed all kind of payrolls such as Bonus, Commission, Severances.

• Coordinate with the customer and with IT team for Change request in the feature.

• Create Statement of Work (SoW) for the new feature request.

• Handling accounts and conducts monthly meetings with IT Team / Account Administrator.

• Maintaining logs of all Support/System issues and their status in Sales Force.

• Provide support over the Phone, Chat and on Emails .Good Problem-solving skills along with the ability to maintain calm under pressure

Addressing clients' issues related to installation and activation of Adobe products and troubleshooting InDesign and Illustrator.

• This includes sharing clients PC through desktop sharing for software installation and troubleshooting and attending clients' problems with extreme care.

• Ability to analyze technical problems and respond to the customer complaints telephonically.

• Maintaining a log of all support issues and their status. • Escalating outstanding technical issues to the technical coordinator.

• Processing the Payments or refunds due on Customer accounts.

• Providing Customer with the calling features like call waiting, caller display etc, or any Product like Cordless phones or equipment’s

• Placing a stop order, start order or a home mover request for any Customer.

• Resolving Billing disputes with the customer.

• Complaint handling

• Providing different payment plans and pop's to the customer.

• Up selling Payment Plans like Direct Debits and E-billing options to the Customer.