Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shivaraj Kumar B

Bengaluru

Summary

Adept at leading IT infrastructure projects and teams, demonstrated during my tenure at Walmart Global Tech., I excel in Azure Migration, VMware Virtualization and operations management. Leveraging expertise in Microsoft Windows, OS Patch Management, IIS Web Deployments, SSL Cert Management and Active Directory. I've successfully managed data center migrations and virtualization projects, enhancing service delivery and team performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Lead (IT Infrastructure)

Walmart Global Tech
11.2018 - Current
  • Lead an Independent Infra of an acquisition from build to the decommission for over five years.
  • Lead the Data Center decommission project which resulted in saving $30mn per annum.
  • Supervised Observability and Monitoring projects, devised plans for High CPU and High memory alerts, effectively reducing incidents by 60%.
  • Supervised the Disk, CPU, Memory Optimization projects and reduced the costs by 25%
  • Worked and managed Infra security projects, managed risks and vulnerabilities effectively.
  • Worked and managed Life cycle management projects, upgrades, EOL hardware.
  • Worked on complete OS patch management, patch deployment enhancements
  • Prepare and project the SLA Dashboards, Availability reports and IT support trends to the management.
  • Manage oncall rotations, provided L3 support for critical issues
  • Enhanced team productivity by implementing agile methodologies and promoting continuous integration and deployment practices.
  • Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
  • Streamlined project delivery processes, achieving milestones ahead of schedule without compromising on quality.

Lead Consultant (Windows and Virtualization)

Walmart
08.2014 - 11.2018
  • Designed, Implemented and Supported VMware Virtualization environment, Windows Servers, IIS, Active Directory services
  • Managed the VMware migration project, actively worked on migration of ESXi 5.5/6.0/6.5, vSphere and vCenter server from 5.5/6.0/6.5 environment.
  • Installed and configured ESXi hosts, vCenter servers, configured DRS, vmotion, FT, configured datastores, extended LUNs. Created Templates, Snapshots, Clones. Moved virtual machines and data stores across ESXi hosts
  • Performed P2V to reduce the costs, increase availability of critical applications.
  • Configured and managed VDI environment, Deployed and managed Workspace ONE. Configured Horizon View application, pools, provisioned and assigned VDIs to application users
  • Troubleshooted Windows Server OS issues, AD, DNS, DHCP and Windows Clustering. GPO configurations and deployments
  • Worked on creating and configuring IIS websites, SSL cert management.
  • Worked on deploying OS patches, troubleshooting patch install issues.
  • Coordinated with the Network team for configuring firewall rules, load balancing the traffic, creating routes, troubleshooting network issues.
  • Coordinated with Backup team for the implementation of Backup Exec configuration, Tape Library configurations, Daily, weekly, monthly, and quarterly backup jobs.
  • Determined areas for improvement and implemented processes to alleviate problems.

Senior Consultant

CSX Technology
09.2012 - 08.2014
  • Designed, Implemented and Supported VMware Virtualization environment.
  • Managed the VMware upgrade and migration projects, VMware patch management. VMware vSphere and vCenter management.
  • Installed and configured ESXi hosts, vCenter servers, configured DRS, vmotion, FT, configured datastores, extended LUNs. Created Templates, Snapshots, Clones. Moved virtual machines and data stores across ESXi hosts
  • Build, Configure and Deploy Windows servers. Configure roles and features.
  • Troubleshooted Windows Server OS issues, AD, DNS, DHCP and Windows Clustering. GPO configurations and deployments.
  • Worked on deploying OS patches, troubleshooting patch install issues.
  • Worked on incident and change management. proactive monitoring, incident reduction
  • Automate repetitive work to reduce manual effort and improve productivity.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.

Systems Engineer

Infosys Technologies
02.2006 - 09.2012
  • Served various clients helping them build and manage their Server Infrastructure. Provided cost effective solutions in managing their IT infrastructure and operations.
  • Installing, configuring, Troubleshooting Windows, Citrix and VMware Environments.
  • Provided Server support, configured and troubleshooted Windows servers, configuration issues, commissioned and decommissioned servers.
  • Provided L1/L2 windows server support, AD, DNS support
  • Supported Server refresh and Hardware refresh projects for a major US banking client.
  • Troubleshooted Active Directory related issues, dns, antivirus, wsus and file replication issues.
  • Supported Citrix XenApp and XenDesktop for projects for a major US retail client.
  • ·Performed Domain Controllers promotion/demotion. Configured and troubleshooted replication problems, global catalog and group policies.
  • Worked as an L1 support resident engineer responsible for fixing all the L1 issues, creating incidents, documenting troubleshooting steps.


Education

B.E - Information Science

Sir M Visvesvaraya Institute of Technology
Bengaluru, India
2005

Skills

  • Microsoft Windows, IIS, SCCM, WSUS, AD DS, DNS
  • VMware Virtualization - vCenter, vSphere, ESXi, Workspace ONE, Horizon View, vROps
  • MS Azure, Nutanix
  • Good understanding of all the hardware including Cisco UCS
  • PowerShell, PowerCLI, Postman
  • Patch Management, Antivirus
  • SLA/Operations management
  • ITIL management
  • Service delivery
  • Team management
  • Project management
  • Data Center services

Certification

• AZ-305: Azure Solutions Architect Expert

• AZ-104: Microsoft Azure Administrator Associate

• VMware Certified Professional (VCP6-DCV)

• 70-412 : Configuring Advanced Windows Server 2012 Services

• 70-410 : Installing and Configuring Windows Server 2012

• 70-243 : Administering and Deploying System Center 2012 Configuration Manager

• ITIL V3-Incident, Release and Change management

Timeline

Technical Lead (IT Infrastructure)

Walmart Global Tech
11.2018 - Current

Lead Consultant (Windows and Virtualization)

Walmart
08.2014 - 11.2018

Senior Consultant

CSX Technology
09.2012 - 08.2014

Systems Engineer

Infosys Technologies
02.2006 - 09.2012

B.E - Information Science

Sir M Visvesvaraya Institute of Technology

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Shivaraj Kumar B