Summary
Overview
Work History
Education
Skills
Timeline
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Shivaraju

Shivaraju

Assistant Manager
Bangalore,Karnataka

Summary

  • CAREER ABRIDGEMENT
  • A dynamic professional with 7.9 years of vast experience in BFS and E-Commerce domain working as an Assistant Manager majorly in Service Delivery Management Client Management, Process Improvement, Reports, Audits & Quality

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Manager

Wipro BPS Ltd.
Bangalore
09.2018 - Current
  • India Assistant manager for Microsoft Digital supply chain operations, leading team of 30 members.
  • Leading Client engagement meetings / MBR / QBR, in the absence of Deputy Manager
  • Managing 7 processes working on Gaming / Product Launch, operation risk and screening, Compliance audit on marketplace description, price promotion & discount configuration, validation and audit.
  • Managing the operation risk team who will perform risk assessment on the tokens / keys to ensure they follow organizations compliance standard
  • Managing governance team who will ensure that all products / games follow the norms and standard based on country specific rules and guidelines and if not then team will blacklist them.
  • Leading a team who will be configuring and supporting seasonal sale e.g. Black Friday, Countdown etc. / Publisher Sale / Weekly Sale to determine at what price product will be sold in market place
  • Working with Marketing and Finance team to lock the discount and promotion to support weekly & special sales
  • Have been helping hand to Deputy Manager in responsible to grow offshore team size by taking additional work from Onshore (USA Wipro) location
  • Leading team who investigates on publishing issues / queries from partner / customer and provides timely resolution
  • Leading team who are responsible to mint token / activating tokens / managing new promo & trial campaign
  • Leading team who manages the configuration / Publishing of games to market place
  • Support publisher / partner on games promotion, Market place configuration, Redemption of token
  • Work with finance team on pricing changes in catalogue and different regions
  • Engaging to UAT testing, designing implementation roadmap and go live communication
  • Responsible for end to end people engagement
  • Assistant Manager for Microsoft’s CRM engagement program and is responsible to bring all request source to single Workflow tool.
  • Transitioned different activities from onshore (US) to offshore (India), thus it helps to increase the team size as well.
  • Improved TAT from 85% to 97%

Team Leader

Ruralshores Business Service Pvt. Ltd
07.2017 - 08.2018
  • India and Asian Geo’s Team Leader for AWB Management process and led team of 20+ resources and 3 accounts (Chennai, Bangalore & Bagepalli)
  • Responsible for metric preparation and leading weekly / monthly / quarterly dashboard meeting
  • Calibrations between different regions client to get updated on any process related changes/updates and also to making sure the team also should get updated on the same.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Overseen quality audits to ensure that the quality systems are being implemented consistently and effectively.
  • Managed team who will be responsible for Consignments are being captured in the tool within the stipulated time.
  • Managed team who will be responsible for monitoring the Queues frequently to make sure deliver things at right time.
  • Preparing of metric and leading client review
  • Created country specific Zip code tracker which reduced TAT by 2 mins and team absorbed additional work without incremental headcount.
  • Standardized workflow process and implemented few system checks to reduce error
  • Led 7 different regions effectively and got rewarded from Indonesia client for delivering things in time.

SME/Assistant Team Leader

Infosys BPS Ltd
Bangalore
06.2012 - 07.2017
  • Home Loans) Key Deliverables.
  • Worked as SME and led the team of 16+ individuals to ensure to achieve their assigned activities.
  • Was part of Loan Origination (Data Conversion team).
  • Used to work on Special loans, where these are critical in nature.
  • Performing update and Verification by using required documents like Note, HUD, Mortgage, Loan application etc.
  • Used to work on Modification loans like Step rate, Fixed rate etc.
  • Used to work on Pre board and Post board audits.
  • Used to maintain Issue tracker to track all possible issues marked by the team, consolidating all of them and used to report it to client on a regular interval.
  • Calibration between clients and team members by taking client calls to get the regular process updates.
  • Responsible in preparing Production and Quality reports.
  • Was been a part of weekly & monthly review with team members.
  • Responsible in taking refresher trainings on process as and when team requires.
  • Used to sit with managers on client calibrations to note down all possible updates to make sure the team follows the same.
  • Was been a POC in UAT testing.
  • Notable Attainments and Projects:.
  • Received 3 R & R award for excellent Individual performer.
  • Awarded with Infy start Award (I-Star) For the best team player and Outstanding Performance delivered in the year 2015.
  • Awarded from Knowledge Management Team for the Innovative Idea presentation.
  • Created issue log tracker which helped the clients to know possible issues occurs while processing the loans.

Education

MBA - Accounting And Finance

Sikkim Manipal University
08.2012 - 08.2014

Bachelor of Business Management -

Tumakur University
04.2009 - 01.2012

Class 12 -

Karnataka Board Of Higher Secondary Education
01.2007 - 01.2009

Skills

Windows, Internet and MS Officeundefined

Timeline

Assistant Manager

Wipro BPS Ltd.
09.2018 - Current

Team Leader

Ruralshores Business Service Pvt. Ltd
07.2017 - 08.2018

MBA - Accounting And Finance

Sikkim Manipal University
08.2012 - 08.2014

SME/Assistant Team Leader

Infosys BPS Ltd
06.2012 - 07.2017

Bachelor of Business Management -

Tumakur University
04.2009 - 01.2012

Class 12 -

Karnataka Board Of Higher Secondary Education
01.2007 - 01.2009

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Shivaraju Assistant Manager