Shivaram Bodas
Associate
Hyderabad
Summary
Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Associate
Wipro Pvt Ltd
Hyderabad
06.2022 - Current
- 13 months of Experience in Wipro for social media with community operations in content classification of Sensitive Content.
- Managing day to day operation of Content moderation deal for a global client.
- Handling Process training and updates for the team on timely basis.
- Internal Audit for team on weekly basis.
- Handling client review on Process performance as per SLAs when required.
Senior Process Associate
Genpact India Pvt Ltd
Hyderabad
07.2014 - 03.2019
- Having around 4 years 7 months experience in Genpact as Senior Process Associate.
- Quality check (Audit).
- Process training for New hires and offer guidance when employees dealing with different Line of Business.
- Escalation handling and Query Management.
- Involved in Process Improvement Initiatives.
- Identifying Quality Improvement Ideas in Process and Maintaining 100% accuracy.
- Conducting refresher sessions with latest updates.
- Handling reporting works like SOD and EOD, New hires training status and updates.
Education
MBA - Human Resources Management
Osmania Universilty
Hyderabad 10.2011 - 05.2013
BBA - Business Administration And Management
Kakatiya University
Warangal 07.2008 - 05.2011
Skills
Customer service orientation
New hire training
Performance improvement
Microsoft applications proficiency
Oracle Cloud Infrastructure Foundation Specialist
Certification
ORACLE Cloud Infrastructure Foundations Certified Associate
Accomplishments
- Achieved the Quarter Encore Award for maintaining 100% Quality and Production.
- Received Bronze Award for Best Performance.
- Received Appreciation from client for maintaining 100% accuracy for long period.
- Received Silver Award for Consistent Performance.
- ORACLE cloud customer connect - Green Ribbon Member.
Timeline
ORACLE Cloud Infrastructure Foundations Certified Associate
06-2023
Associate
Wipro Pvt Ltd
06.2022 - Current
Senior Process Associate
Genpact India Pvt Ltd
07.2014 - 03.2019
MBA - Human Resources Management
Osmania Universilty
10.2011 - 05.2013
BBA - Business Administration And Management
Kakatiya University
07.2008 - 05.2011