Shivarama Krishna

• Work with technical teams and EMC/VCE partner resources towards managing deployment and implementation of VCE's VBlock EMC storage, Cisco servers & networking and VMware virtualization technology.
• Responsible for managing full life cycle of projects from architectural design, communications, risk & change management, schedule development, consistent project documentation & reporting through customer and customer service turnover.
• Manage cross functional team(s) in establishment, planning & implementation of multiple projects and/or programs to Ensure projects are delivered on time, within budget and to satisfaction of customer & sales team.
• Preparing, maintaining and submitting activity/progress reports and time recording/management reports to customer.
• Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Be part of overall Program Management team, make recommendations to senior management as necessary and contribute to collective leadership.
• Proactively follow escalation and change control process and escalate issues in appropriate, timely, and tactful manner.
• Actively participate in Negotiating and resolving issues and conflicts as arise across areas of project and their impact on other activities, systems and projects.
• Work with Program Delivery Management to coordinate and validate revenue forecast.
• Draft and submit budget proposals and recommend subsequent budget changes where necessary.
• Support and assist Delivery Manager with reporting, contractual obligation management, service level management, and ITIL based service management.
• Identify areas of risk/opportunities and influence and implement continuous improvements.
• Facilitate partner alignment and maintain partner relationships.

• 4 years 7 months) Server Provisioning (Infrastructure Build, Activation and Decommissioning) Responsibilities:.
• Collaborate with Implementation Designers and Architect to formulate strategies regarding new projects in pipeline.
• Deliver each build/service activation/Decommission request according to agreed plan with project manager and in shortest possible timeframe and for least possible cost.
• Manage preparation of IBM data center for build - i.e. Working with LOS to use project allocated space, power, racking, and cabling in place.
• Manage implementation of network infrastructure as defined within solution and including rising of all Changes and associated work requests for server infrastructure.
• Perform compliance and health checks required prior to handover for Content Load.
• Handover devices to client project manager for Content Load phase of project.
• Manage pre-agreed Service Activation activities for devices including answering SA&D checklists.
• Manage handover of devices to Steady State/BAU.
• Leverage project management methodology to plan effectively, manage risks and issues.
• Escalate appropriately – when appropriate items is overdue should be flagged to management team.
• Generate & broadcast Key Performance Indicator (KPI) Report, Daily, Weekly and Monthly Delivery Reports and send regular Business Communication to Stake Holders on status of project.
• Chair meetings to review RCA provided by technical teams with client and discuss preventative action and corrective action items and validate in RCA database.
• Maintain all required documentation in central repository (Project Control Book and Team Room).
• Effectively communicates relevant project/practice information to superiors and peers.
• Share lessons learned and best practices.
• Try to anticipate client’s needs and propose alternative business solution.

• Involved with end to end Incident Management.
• Verification of Quality, Business Impact-Risk and Analysis of changes.
• Ensure appropriate management involvements and approval for all Incidents.
• Attend Incident meetings.
• Represent Incident Management in Major Event Schedule Meetings, Weekly Account Review Meetings, And Failed Incident Review Meetings.
• Generating, maintaining and updating process related reports for accurate information availability(Eg Weekly Report, Daily reports).
• Acting as Focal point for Process and day to day queries regarding changes.
• Involved with Defect Prevention Program, as part of Service Improvement plans.
• Facing Internal & Customer Audits.
• Ensure Service Level Agreements are achieved.
• Ensure correct teams engaged in Major Incidents System Management System (SCCM Patching).
• Providing IT (tier 2) support for AT&T Employees.
• Supported installing various mandatory software’s and patches on all organizational units connected to AT&T network through various terminal servers.
• Troubleshooting and maintaining all desktops and laptops on AT&T network.
• Remediating SMS client on all machines to ensure advertisements are run properly and packages are pushed completely through servers.
• Handled escalations and technical elevations generated by level 1 technical team.
• Analyze various issues on servers which fail to install packages when pushed through server and troubleshoot them.

Responsibility

• Supporting Apple desktop and portable computers.
• Expertise in Mac Mail trouble shooting and configuring.
• Trouble shooting using UNIX terminal commands.
• Configuration of RAID setup in MAC.
• Consistently achieved CSAT 90% and above
• SME for Team.