Shivashankar Babu
Bengaluru,
Summary
Accomplished Team Lead/Manager with extensive experience of 11+ years in leading cross-functional teams and managing complex operations at First Citizens Bank. Demonstrates expertise in stakeholder management, risk mitigation, and performance feedback, driving operational success through strategic decision-making and effective team management. Proven track record in quality assurance and compliance from previous roles at Standard Chartered Bank and Deutsche Bank Operations International Pvt Ltd. Skilled in utilizing Power BI, SharePoint, and Microsoft Excel for reporting and data analysis. Committed to fostering career development and enhancing employee morale while achieving cost savings without compromising quality. Experienced in leading cross-functional teams, driving operational improvements, and implementing strategic initiatives. Demonstrated success in managing complex projects, fostering stakeholder relationships, and enhancing productivity. Proven track record in delivering results within fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead/Manager
First Citizens Bank
01.2024 - Current
- The GOBF is responsible for Onboarding, Maintenance & Control of clients accounts. The team does not interact directly with clients, as this is the responsibility of the relationship teams.
- Responsible for end-to-end KYC collection and maintenance across the client lifecycle, working closely with Onboarding, Implementation, Client Services, and Financial Crime teams.
- Key focus is on managing multiple client portfolios across EMEA, ensuring compliance with KYC, FATCA, CRS, and due diligence requirements.
- Conduct structured KYC reviews, ensuring adherence to regulatory, audit, and internal compliance standards.
- Conducted comprehensive analysis of private service operations.
- Coordinated activities of four distinct teams with more than 08 members.
- Facilitate monthly individual meetings with team members.
- Conducted weekly and monthly whiteboard sessions with team and client/BU.
- Effectively handled escalations to address client concerns.
- Develop and distribute daily and monthly dashboards, key performance indicators, newsletters, and EOD & Monthly reports.
- Provide performance feedback monthly, and coaching on a regular basis to each team member.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Led cross-functional teams in project implementation, delivering on time and within budget.
- Conducted performance evaluations, identifying areas for improvement, and implementing bespoke training programs.
- Managed crisis situations, mitigating risks and maintaining business continuity during challenging periods.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Participated in audit meetings and ensured the smooth resolution of audit findings, supporting the timely closure of compliance issues.
Operations Analyst II
First Citizens Bank
Bengaluru
01.2020 - 01.2024
- Managed end-to-end KYC, Due Diligence, FATCA & CRS processes across client lifecycles.
- Collaborated with global teams to ensure timely onboarding, reviews, and regulatory compliance.
- Conducted client verification, sanctions screening, and documentation checks per AML/KYC policies.
- Used trusted sources (e.g., Companies House, D&B) to validate and assess client data.
- Handled alerts, triaged high-risk cases, and ensured timely issue resolution.
- Led client calls to guide KYC documentation and form completion.
- Supported complex cases, mentored junior staff, and liaised with Compliance, Risk & Audit.
- Maintained 99%+ process quality.
- Received Team Player (2021, 2023–2024), Star Performer (2022), and Sports Awards (2x in 2021).
- Process improvement idea approved at country level (Oracle WIP).
- Met tight SLAs and flagged compliance risks early.
Specialist - AML-Transaction Monitoring
Standard Chartered Bank
04.2016 - 05.2020
- Business Services. Previously responsible for identifying, monitoring, and escalating suspicious transactions in accordance with AML compliance standards.
- Monitored and investigated suspicious transactions to detect money laundering risks.
- Conducted AML due diligence using public/private databases and AML tools.
- Led team meetings, managed training, and ensured SLA compliance.
- Provided reports for RFIs and supported enhanced due diligence.
- Maintained knowledge of AML regulations, sanctions, SAR, and KYC processes.
- Rewarded with monthly performance and quarterly spotlight awards during the year 2018.
- Maintained 98% Quality in all processes.
- Recognized with Rising Star Award and Value Champ Awards.
- Got sport award during the year 2018- 3 times.
CDD (AML/KYC-Onboarding) Analyst
TATA CONSULTANCY SERVICES (TCS)
10.2013 - 04.2016
- Created client data through analysis of KYC documents within Deutsche Bank applications.
- Facilitated onboarding of corporate entities and individuals according to client specifications.
- Performed comprehensive background checks to identify potential red flags, mitigating risks to the Bank.
- Perform quality check (QC) for the KYC profiles and ensure that the KYC is in line with the DB Group policies and regulatory requirements.
- Addressed analyst inquiries and provided guidance on subsequent steps.
- Perform KYC checks for new client adoptions and periodic review clients.
- Collaborated with Sales Department and Relationship Managers to obtain necessary KYC documentation.
- Coordinated with AML and Advisory compliance departments to handle escalations.
Education
MBA - Finance
BMS College of Engineering
Bengaluru01.2013
BBM - Finance
The Oxford College Of Business Management
Bengaluru01.2011
Skills
Performance Feedback
Risk Management
Team leadership
KYC compliance
Anti-Money Laundering (AML)
Transaction monitoring
KYC Operations
Risk Assessment
Financial crime prevention
Communication skills
Root-cause analysis
Evidence-based decision making
Coaching and mentoring
Team building
Transactions monitoring
Reporting and analysis
Quality Assurance
Sanctions Screening Expertise
Detection scenarios: alerts analysis and disposition
Client onboarding
Compliance Specialist
Due Diligence/ Enhanced Due Diligence
Certification
Credentialed by ACAMS, demonstrating advanced knowledge of AML regulations, risk assessment, and financial crime prevention. Reference number ER - 005204784- May 2025
Accomplishments
- Maintained 99%+ process quality
- Received Team Player Awards, 2021, 2023-2024
- Star Performer Award, 2022
- Sports Awards, 2x, 2021
- Process improvement idea approved at country level, Oracle WIP
- Maintained 98% Quality in all processes, 2018
- Rising Star Award and Value Champ Awards
- Sport award, 3 times, 2018
Personal Information
- Date of Birth: 01/26/91
- Gender: Male
- Nationality: Indian
Languages
Kannada
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Proficient (C2)
C2
Timeline
Team Lead/Manager
First Citizens Bank
01.2024 - Current
Operations Analyst II
First Citizens Bank
01.2020 - 01.2024
Specialist - AML-Transaction Monitoring
Standard Chartered Bank
04.2016 - 05.2020
CDD (AML/KYC-Onboarding) Analyst
TATA CONSULTANCY SERVICES (TCS)
10.2013 - 04.2016
MBA - Finance
BMS College of Engineering
BBM - Finance
The Oxford College Of Business Management
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