Shiva Shankar M
Bengaluru
Summary
Dynamic and Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Team Manager
JP Morgan Chase & Co.
Bangalore
03.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed training programs to enhance team skills and operational knowledge.
- Managed daily operations for efficient workflow and team collaboration.
- Oversaw staff scheduling to ensure adequate coverage and resource allocation.
- Analyzed performance metrics to identify areas for improvement and growth opportunities.
- Evaluated staff performance regularly to identify improvement areas.
- Fostered a collaborative team environment to encourage innovation and problem-solving.
- Coordinated cross-departmental projects to improve process efficiency and communication.
Senior Quality Specialist III
JP Morgan Chase & Co.
Bangalore
07.2015 - 02.2021
- Developed and implemented quality control procedures for various financial products.
- Analyzed data trends to inform decision-making and improve overall service quality.
- Collaborated with other departments to develop quality assurance plans that meet customer requirements.
Education
BBA - Accounting And Taxation
APS College of Commerce Bangalore University
Bangalore , India 06.2012 - 04.2015
Pre University - Commerce
Dayananda Sagar Institution Bangalore University
Bangalore , India 06.2010 - 03.2012
Skills
Regulatory Reporting
Change Management
Coaching & Mentoring
Cross Functional Leadership
Audit
AML Compliance
Business Process Improvement
Stakeholder Management
Process Optimization
Effective communication
Professional Summary
- Associate Operations Team Manager with 10+ years of experience in various function within consumer banking
- Proven ability to inspire with strong leadership skills to achieve and guide teams towards achieving operational excellence
- Skilled in resolving customer escalation, customer Queries and transaction with Branch, ATM and Vaults
- Demonstrated strong line of defence in Quality Assurance and Quality Check to maintain strong Operational and customer experience
- Professional with regulatory Reporting like Reg-E, FinCEN reporting
- Strong Background in KYC/AML and identifying suspect transaction behaviour by reporting SAR and protecting financial records by identifying privacy breach.
Certification
- CBAP ( Certified Business Analyst Professional)
- Agile (SCRUM)
- Tableau
- Microsoft Office
Projects
- Efficiency Improvements (CRS)
- A3 Problem Solving (Quality)
- Manual Aggregation Automation (CTR)
- CTR Application Upgrade (WK 3.2)
Accomplishments
- Excellence Award 2025
- Cloud 9 Collaborator
Affiliations
- Active Member of Good Works BRG
- BSC Core team
- People Committee Piller
- Leadership Edge
Timeline
Operations Team Manager
JP Morgan Chase & Co.
03.2021 - Current
Senior Quality Specialist III
JP Morgan Chase & Co.
07.2015 - 02.2021
BBA - Accounting And Taxation
APS College of Commerce Bangalore University
06.2012 - 04.2015
Pre University - Commerce
Dayananda Sagar Institution Bangalore University
06.2010 - 03.2012