Hi, I’m
Shivashankar N
Bangalore,Karnataka
Summary
To work with a company which provide me a learning and competitive environment and to grow up with the progress of your organization.
Overview
4
years of professional experience
Work History
Hindhuja global Solutions(Sagility)
Processing consultant
07.2021 - 10.2022
AZUGA TELEMATICS PVT LTD
Order Management Specialist (O2C)
04.2023 - Current
Job overview
- Order process
- Statement reconciliations
- Account receivable and Account payable.
- Invoice Generation & Distribution
- Payment Processing
- Customer Account Management
- Billing and Invoice Processing
- Proficient in the use of Excel, VLOOKUP, HLOOKUP, Macros, Word and Power Point.
- Salesforce (ERP,CRM,CPQ), Oracle NetSuite, Zuora Billing
- Credit Management
- Reporting
- Managing full-cycle sales operations from new business requests to order booking, order processing, fulfillment, and quote to billing and invoice generation
- Create and send accurate invoices to clients.
- Ensure billing matches purchase orders and delivery receipts.
- Schedule and process payments (checks, wire transfers, EFT).
- Assist with audits and ensure proper documentation retention.
- Follow up with customers regarding overdue payments.
- Apply incoming payments to customer accounts and Maintain accurate customer records.
- Prepare AR reports (e.g., aging analysis) and Set and review customer credit limits.
- Resolve vendor queries and disputes.
- Zuora billing, invoicing, payment process, billing correction in zuora.
- Day-to-day internal working relations with the customers
- Generate reports such as AP aging, cash requirements, and payment status.
- Checking the emails and, responding accordingly Checking, the team queue to maintain Turn Around Time (TAT) or SLAs.
Education
BBMP High School
S.S.L.C
12.2014
University Overview
GPA: 72.33%
Bapuji Collage
P.U.C
12.2016
University Overview
GPA: 71.66%
Govt First Grade Collage
B.com
12.2019
University Overview
GPA: 69.90%
Kuvempu First Grade Collage
M.COM
08.2025
University Overview
GPA: 80%
Skills
- Order process
- Statement reconciliations
- Account receivable
- Account payable
- Invoice Generation
- Invoice Distribution
- Payment Processing
- Customer Account Management
- Billing
- Invoice Processing
- Excel
- VLOOKUP
- HLOOKUP
- Macros
- Word
- Power Point
- Salesforce
- Oracle NetSuite
- Zuora Billing
- Credit Management
- Reporting
Roles And Responsibilities
- Managing full-cycle sales operations from new business requests to order booking, order processing, fulfillment, and quote to billing and invoice generation
- Create and send accurate invoices to clients
- Ensure billing matches purchase orders and delivery receipts
- Schedule and process payments (checks, wire transfers, EFT)
- Assist with audits and ensure proper documentation retention
- Follow up with customers regarding overdue payments
- Apply incoming payments to customer accounts and maintain accurate customer records
- Prepare AR reports (e.g., aging analysis) and set and review customer credit limits
- Resolve vendor queries and disputes
- Zuora billing, invoicing, payment process, billing correction in Zuora
- Day-to-day internal working relations with the customers
- Generate reports such as AP aging, cash requirements, and payment status
- Checking the emails and responding accordingly, checking the team queue to maintain Turn Around Time (TAT) or SLAs
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief. I will make it my earnest endeavors to discharge competency and carefully the duties you may be pleased to entrust with me.
Timeline
Order Management Specialist (O2C)
AZUGA TELEMATICS PVT LTD
04.2023 - Current
Processing consultant
Hindhuja global Solutions(Sagility)
07.2021 - 10.2022
BBMP High School
S.S.L.C
Bapuji Collage
P.U.C
Govt First Grade Collage
B.com
Kuvempu First Grade Collage
M.COM
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