Travelling and exploring new places, cultures and foods
Shivashankar Puppala
Business Management Graduate | Customer Service & Operations
Manchester,UK
Summary
Dynamic Sales Assistant at WHSmith, adept at enhancing customer service operations within a retail setting by leveraging expertise in retail and customer relationship management (CRM). Committed to delivering consistent, high-quality customer experiences that foster loyalty and satisfaction. Pursuing a Master's in Business Management from the University of Strathclyde, focusing on business administration and management. Eager to apply a strong academic foundation alongside professional experience to excel in roles related to operations, client services, and business support.
Overview
3
3
years of professional experience
4
4
Languages
1
1
Certificate
Work History
Customer Sales Assistant
WHSmith
Manchester, UK
10.2025 - Current
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Conducted product demonstrations, highlighting key features to drive sales results.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Assisted in the development of promotional strategies, increasing overall store revenue.
- Participated in ongoing training sessions to continuously improve product knowledge and sales techniques.
Assistant Community Manager
Smart Works Co-working Space
Hyderabad, India
08.2023 - 01.2025
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Facilities Coordinator
FIS Global
Chennai, India
02.2023 - 08.2023
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Served as point of contact for internal and external customers seeking support and information.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conducted regular facility inspections to identify repair needs or improvements.
- Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
Skills
Enhance customer satisfaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- Active interest in business, retail and financial markets, including regular reading on operations, customer experience and digital transformation.
- Comfortable working in multicultural teams, with experience across India and the UK, adapting quickly to new environments and processes.
- Confident user of Microsoft Office (Word, Excel, PowerPoint) for basic reporting, data entry and documentation.
- Flexible and willing to work varied shifts, including weekends and evenings, to support team and business needs.
Interests
Education
Master of Science - Businesses management
University of Strathclyd
Glasgow, United Kingdom01.2026
Bachelor of Science - Hotel Management & Catering Technology
Osmania University
Hyderabad, India05.2023
Languages
Telugu
English
Hindi
Tamil
Timeline
Customer Sales Assistant
WHSmith
10.2025 - Current
Professional Diploma in Business English and Communications by MTF Institute
04-2025
Assistant Community Manager
Smart Works Co-working Space
08.2023 - 01.2025
Facilities Coordinator
FIS Global
02.2023 - 08.2023
Bachelor of Science - Hotel Management & Catering Technology
Osmania University
Master of Science - Businesses management
University of Strathclyd
Certification
Professional Diploma in Business English and Communications by MTF Institute