Travelling and exploring new places, cultures and foods
Shivashankar Puppala
Business Management Graduate | Customer Service & Operations
Manchester,UK
Work Preference
Summary
Dynamic professional holding a Master's degree in Business Management from the University of Strathclyde, equipped with advanced knowledge in business operations, financial analysis, and strategy. Proven success as an Assistant Account Manager at Smartworks, where I drove sales growth, enhanced customer engagement, coordinated teams, and leveraged exceptional communication abilities. Skilled in data accuracy, stakeholder management, and quick adaptation to new systems, with experience in contract processing at FIS Global. Eager to apply strong analytical skills and a passion for financial services in a challenging professional role.
Overview
3
3
years of professional experience
4
4
Languages
1
1
Certificate
1
1
year of post-secondary education
Work History
Customer Sales Assistant
WHSmith
Manchester, UK
10.2025 - Current
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Conducted product demonstrations, highlighting key features to drive sales results.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Assisted in the development of promotional strategies, increasing overall store revenue.
- Participated in ongoing training sessions to continuously improve product knowledge and sales techniques.
Assistant Community Manager
Smart Works Co-working Space
Hyderabad, India
08.2023 - 01.2025
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Facilities Coordinator
FIS Global
Chennai, India
02.2023 - 08.2023
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Served as point of contact for internal and external customers seeking support and information.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conducted regular facility inspections to identify repair needs or improvements.
- Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
Skills
Enhance customer satisfaction
Customer relationship building
Market visibility
Goal-oriented mindset
Effective complaint resolution
Interdisciplinary knowledge
Efficient at acquiring new skills
Skilled at prioritizing tasks simultaneously
Administrative coordination
Regulatory documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- Active interest in business, retail and financial markets, including regular reading on operations, customer experience and digital transformation.
- Comfortable working in multicultural teams, with experience across India and the UK, adapting quickly to new environments and processes.
- Confident user of Microsoft Office (Word, Excel, PowerPoint) for basic reporting, data entry and documentation.
- Flexible and willing to work varied shifts, including weekends and evenings, to support team and business needs.
Interests
Education
Master of Science - Businesses management
University of Strathclyd
Glasgow, United Kingdom 01.2025 - 01.2026
Bachelor of Science - Hotel Management & Catering Technology
Osmania University
Hyderabad, India05.2023
Languages
Telugu
English
Hindi
Tamil
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Professional Diploma in Business English and Communications by MTF Institute
Timeline
Customer Sales Assistant
WHSmith
10.2025 - Current
Professional Diploma in Business English and Communications by MTF Institute
04-2025
Master of Science - Businesses management
University of Strathclyd
01.2025 - 01.2026
Assistant Community Manager
Smart Works Co-working Space
08.2023 - 01.2025
Facilities Coordinator
FIS Global
02.2023 - 08.2023
Bachelor of Science - Hotel Management & Catering Technology
Osmania University