SHIVASHANKAR R
Bangalore
Summary
Reliable individual seeking an opportunity of a sales Executive Highly passionate about helping business strengthen Customer Relationship by identifying prospects. Posses the skill to present a service to the clients in a professional way.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Customer Support & Service
Ashva Wearable Technology
10.2023 - 05.2025
- Conducting market research to identify potential suppliers.
- Evaluating suppliers based on factors in price, quality, delivery capability, and past performance.
- Preparing the RFQ document that includes component specifications, quantity, and relevant terms.
- Approving the invoice and forward to the finance department for payment processing as per the agreed terms.
- Follow up with suppliers to address any recurring quality issues and improve the performance.
- Communicating transparently with the customer about the steps being taken to resolve the complaint. Implementing corrective actions to rectify the problem and ensure customer satisfaction.
- Gather input from customer throughout the development process to understand their needs and expectations.
- Managing the delivery of software updates to customers, ensuring smooth transitions with minimal disruption.
- Documentation maintaining for each process. Building strong relationships with new and existing clients.
- Collaborating with the sales team about the quality of the products to develop and implement strategies.
- Resolve product or service-related issues by clarifying problems, determining the cause, and offering solutions.
- Working closely with marketing, customer support, and product teams to deliver client solutions.
- Supporting the team in achieving monthly and quarterly sales targets.
Graduate Trainee in Quality Engineering Team
Bosch Rexroth
02.2023 - 10.2023
- Investigate and analyze the root causes of quality issues, work with other departments to develop implement corrective and preventive actions
- Carryout endurance with supplier of QMM, outside approval source and process audit. System audit for non ISO 9001 or IATF 16949 suppliers.
- Utilize quality tools and methodologies such as Six Sigma, Lean Manufacturing, and Statistical Process Control (SPC) to analyse processes and drive continuous improvement.
- Conduct Technical Discussion with Supplier along with Purchasing and finalize PFMEA, Control Plan, PPAP requirements.
- Collaborate with cross-functional teams to implement process changes and improvements.
- Implementing 5S in the quality department and improving efficiency, productivity, safety, and overall quality performance.
- Support in root cause analysis and actions implementing at supplier end.
Graduate Trainee Engineer
DRDO (Defense Research and Development organization)
10.2022 - 12.2022
- Research and development of new materials which is used in defense applications lightweight composites and high strength alloys.
- Design and analysis of cooling systems for various defense equipment, ensuring they can operate under extreme conditions.
- Working with senior engineers and scientists to support the research and development of defense technologies.
- Assisted in trouble shooting and solving technical issues during the prototype development and testing phases.
- Preparing technical documentation, reports, and presentations for internal reviews.
- Training on simulations and performance tests using FEA tools to assess mechanical integrity under various conditions.
Education
Bachelor of Engineering -
Visvesvaraya Technological University
Bengaluru01.2022
Diploma - Mechanical Engineering
Board of Technical Examination, K.S Polytechnic
Bengaluru01.2019
Skills
CRM
Timeline
Customer Support & Service
Ashva Wearable Technology
10.2023 - 05.2025
Graduate Trainee in Quality Engineering Team
Bosch Rexroth
02.2023 - 10.2023
Graduate Trainee Engineer
DRDO (Defense Research and Development organization)
10.2022 - 12.2022
Diploma - Mechanical Engineering
Board of Technical Examination, K.S Polytechnic
Bachelor of Engineering -
Visvesvaraya Technological University
Languages
English
Kannada
Hindi
Tamil